CYGNVS · 11 hours ago
Customer Support
San Francisco Bay Area
Full-time
Hybrid
Entry, Mid Level
2+ years expCYGNVS is an innovative start-up that has developed a guided cyber crisis platform to help users prepare for and respond to cyber incidents. They are seeking a Customer Support Analyst to troubleshoot customer issues, guide product usage, and collaborate with various teams to enhance customer experience.
Cyber SecurityInformation TechnologyInternet
Hiring Manager
Jemima Jansy
Responsibilities
Troubleshooting customer issues and doing RCA
Guiding & assisting the customer on product usage
Handling customer data import / export from production systems
Ensure that the customer data is properly updated in production systems
Processing confidential data and information according to guidelines
Helping develop product content for internal and external stakeholders
Generating reports from single or multiple systems
Qualification
Required
Bachelor's degree from an accredited university or college
2+ years of experience in product customer support
Excellent interpersonal and collaborative skills
An analytical mind and inclination for problem-solving
Ability to translate business requirements into non-technical, lay terms
Good documentation skills
Keen attention to detail
Strong written and verbal communication skills
Strong customer-relationship skills – responsiveness, sensitivity, diplomacy
Benefits
Competitive salary and comprehensive benefits package.
Opportunities for continuous career growth and development.
Exposure to cutting-edge technologies and advanced cybersecurity practices.
A dynamic, enjoyable work environment that recognizes and celebrates exceptional work.
Straightforward and transparent policies.
Company
CYGNVS
CYGNVS is an IT services company that provides a cyber crisis response platform designed to help organizations.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$55MKey Investors
Andreessen Horowitz
2023-01-24Series A· $55M
Leadership Team
Dwijal Davé
Head of Channel Partnerships and Alliances
Steve Curtis
Chief Cyber Business Officer
Recent News
2026-02-03
pitchbook.com
2026-01-22
2025-04-02
Company data provided by crunchbase