Zeekr International · 9 hours ago
Regional Service Manager, Automotive Repair Operations (west coast markets)
United States
Full-time
Remote
Senior Level, Lead/Staff
$110K/yr - $130K/yr
10+ years expZEEKR Intelligent Technology U.S., LLC is a global electric vehicle company seeking a Regional Service Manager for its automotive repair operations in the West Coast region. The role involves providing strategic leadership to multiple automotive workshops, ensuring high standards of service and customer satisfaction, and overseeing operations including workforce management and performance monitoring.
Automotive
Hiring Manager
Michael Zhang
Responsibilities
Ensure best-in-class service and repair operations and the highest level of customer satisfaction are achieved
Successfully achieve ZEEKR’s high level of safety, quality, and compliance standards
Oversee automotive workshop operations, workforce scheduling, repair order management, parts stocking oversight, equipment preventative maintenance scheduling, performance monitoring (both financial and productivity), training, and much more
Monitor Key Performance Indicators (KPIs) and other available reports and adjust business plan and procedures/processes as necessary
Responsible for all workshop facilities located within the west coast of the US, including Los Angeles, San Francisco, and Phoenix markets
Directly support ZEEKR US’s Service and Repair Operations Manager and serve as the primary point of contact for customer inquiries, feedback, and general concerns
Promote high workshop team retention while maintaining a safe, clean, neat, and orderly work environment
Foster a positive team culture ensuring the growth of the team
Liaise with workforce staffing vendors, ensuring technical training requirements are met
Qualification
Required
Ten or more years of experience in multi-location automotive repair shop management or equivalent business experience
Experience with dealership management systems (DMS) or fleet management systems (FMS), telematics platforms, and service management tools
Experience in managing and coaching Technicians and workshop team members
Evidence of exceptional ability to teach and coach Service staff
Problem-solving using analytical, creative, and critical-thinking skills
Demonstrated ability to analyze data, make informed decisions, and drive results
Proven track record and ability to develop and meet monthly, quarterly, and annual plans with clearly defined goals
Ability to travel up to 50% (west coast states predominantly)
While rare, occasional requirement to support non-standard working hours such as weekends, overnight, holidays
Excellent verbal and written communication skills and demonstrated confidence and professionalism while communicating
Ability to lift 50 lbs. and perform physical demands
Experience with OSHA regulations and compliance, as well as EHS management including automotive HV requirements
Experience in scaling operations, with proven record to expand service networks and improve efficiency in multi-location settings
Experience developing and participating in career growth paths for technicians and service advisors
Preferred
Experience working in a retail automotive dealership setting
ASE Certification, experience as an automotive Technician, earned certificate program in Automotive Technology, or similar competencies
Working knowledge and experience with Battery Electric Vehicle (BEV) systems with HV battery training and certification
Understanding of spare parts inventory control methods and accountability
Ability to manage financials for multiple locations, including cost control and profit optimization
Ability to work with engineering, logistics, and customer support teams for service improvements
Company
Zeekr International
Welcome to the official LinkedIn page of Zeekr! We invite you to co-create the future of mobility with us! Through user-oriented design and cutting-edge innovations, Zeekr is shaping your EV journey as it should be.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase