Jobs via Dice · 19 hours ago
IT Support Technician
Bartlesville, OK
Full-time
Onsite
Senior Level
5+ years expBayOne Solutions, through Dice, is seeking an IT Support Technician to provide IT systems support to end users on various computer system issues. The role involves troubleshooting, documenting, and resolving technical support requests while maintaining knowledge of internal proprietary systems.
Computer Software
Responsibilities
Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues)
Issues are reported via email
Provides moderate to complex troubleshooting and software development issues as needed
Communicates high visibility issues to immediate supervisor
Escalates calls to the appropriate departments as needed
Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support related issues
Performs other duties as assigned
Supports the organization's quality program(s)
Qualification
Required
Bachelor's degree from an accredited college or university
Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with proprietary systems (JURIS, One Team, SIR, TAMS and Voyager)
Excellent customer service skills
Proven understanding and knowledge of quality
Good knowledge of service center processes and procedures
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Good judgment and discretion skills
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to complete required number of monthly quality monitors
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase