University of Southern California · 10 hours ago
Intake, Outreach, and Care Manager for the Office of Civil Rights Compliance
Los Angeles, CA
Full-time
Onsite
Mid Level
$85K/yr - $95K/yr
3+ years expThe University of Southern California is seeking an Intake, Outreach, and Care Manager for the Office of Civil Rights Compliance. This role involves providing administrative and coordination support to ensure prompt and compassionate responses to reports related to discrimination and harassment, while maintaining a supportive environment for faculty, staff, and students.
EducationHigher EducationUniversities
Responsibilities
Under the guidance of the Deputy Coordinator, assists with the provision of prompt, compassionate, and appropriate responses to all academic-related reports to the Office of Civil Rights Compliance (OCRC). Assists with timely intake and initial assessment meetings to learn concerns and communicate possible courses of action, resolution options and rights and responsibilities (e.g., university support resources, law enforcement). Refers students and employees to available resources
Manages ongoing accommodations for a docket of students, faculty, and staff in the form of supportive measures, with or without the filing of a formal complaint. Ensures timely and accurate documentation of all related reports and responses relating to concerns of protected class discrimination, harassment, and related retaliation
Communicates and collaborates with a variety of stakeholders throughout the university to coordinate the delivery of services and ensure faculty, staff, and student needs are met. Facilitates coordination of support services both on and off campus. Develops and maintains relationships with a variety of campus partners (e.g., faculty, staff, students), and, as appropriate, refers matters outside of department’s purview to such campus partners and/or coordinates responses with them
Provides administrative support to regular initial assessment triage team meetings of a multidisciplinary team of representatives from across the university (e.g., Student Affairs, Department of Public Safety, Human Resources) to promptly respond to all reports of discrimination, harassment, and retaliation and identify and document appropriate responsive steps in a timely manner
Assists with training and education programs for university community members as a representative of the department
Promotes an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC Code of Ethics and demonstrates an ongoing commitment to USC’s Unifying Values
Performs other related duties as assigned or requested
Qualification
Required
Bachelor's degree, and 3 or more years of related experience providing case management in the field of education, public health, social work, sociology, educational psychology, student affairs, and/or related field; experience providing care and support to students, faculty, and/or staff in a higher education setting, highly preferred
Deep knowledge and understanding of civil rights laws and policies relating to higher education and employment
Experience working with sensitive issues, such as domestic or dating violence, sexual assault, stalking, sexual or gender-based harassment
Understanding of the impacts of racial and other forms of inequity, harassment, discrimination, and injustice
Demonstrated ability to facilitate support and resources. Ability to organize, prioritize, and manage multiple tasks and data in a high volume, fast-paced environment with accuracy, attention to detail, flexibility, and appropriate discretion
Excellent written and oral communication skills and ability to interact effectively with a wide range of internal and external stakeholders
Company
University of Southern California
University of Southern California is a private research university offering opportunities for interdisciplinary study and collaboration.
10001+ employees
H1B Sponsorship
University of Southern California has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (253)
2024 (239)
2023 (172)
2022 (207)
2021 (182)
2020 (195)
Funding
Current Stage
Late StageTotal Funding
$19.64MKey Investors
Patient-Centered Outcomes Research InstituteCalifornia Institute for Regenerative MedicineCDA Foundation
2025-02-04Grant· $10.8M
2025-01-30Grant· $5.93M
2024-07-30Grant
Leadership Team
David A Barnhart
Director, USC Space Engineering Research Center
H
Hossein Pourmand
Assistant Vice President, Research Initiatives, University Advancement
Recent News
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