Historic Denver, Inc. · 19 hours ago
Visitor Experience Manager
Denver, CO
Full-time
Hybrid
Mid Level
$51K/yr - $54K/yr
3+ years expHistoric Denver is the foremost voice advocating for Denver’s historic and cultural assets, working every day to promote and protect Denver’s historic places and spaces. The Visitor Experience Manager will oversee ticketing and admissions, retail sales, and front-line visitor services staff at the Molly Brown House Museum and the Daniels & Fisher Clock Tower, ensuring an exceptional visitor experience aligned with the organization's mission.
Museums Historical Sites and Zoos
Responsibilities
Manage daily front-of-house operations, including admissions, retail sales, visitor assistance, and supervision of visitor services staff
Ensure a consistently welcoming, accessible, and visitor-centered experience aligned with the organization’s mission and values
Oversee online ticketing systems, third-party sales platforms, and related web content to ensure accuracy and ease of use
Maintain clean, safe, and well-presented visitor-facing spaces in accordance with institutional standards
Lead merchandising for the Museum Store and Clock Tower, including product selection, display, resets, and sales tracking
Train staff in product knowledge, suggestive selling, and upselling to support earned revenue goals
Coordinate daily cash handling, deposits, reconciliation, and inventory control in partnership with the part-time accountant; oversee annual inventory counts
Supervise and schedule 6–8 part-time visitor services staff; support a volunteer host and guide corps of approximately 50 individuals in collaboration with senior staff
Recruit, onboard, train, and evaluate front-line staff and volunteers, emphasizing customer service, accessibility, safety, and interpretive excellence
Support staff and volunteer retention and contribute to efforts to expand and diversify the volunteer program
Foster a positive, respectful, and inclusive team culture rooted in continuous learning and shared accountability
Serve as a key liaison between visitor services, retail, and other departments to align scheduling, programming, and visitor-facing initiatives
Act as a knowledgeable resource on museum exhibitions, programs, events, the Clock Tower, and local cultural attractions
Participate in regular staff, planning, and cross-departmental meetings and contribute to organizational priorities related to audience development, accessibility, and community engagement
Qualification
Required
3–4 years of retail, customer service, or volunteer management experience required
Demonstrated success with supervising staff and/or volunteers in a public-facing environment
Strong customer service skills with a commitment to inclusive, accessible practice
Mid-level competency in Microsoft Office Suite, WordPress, and CRM systems
Experience with point-of-sale systems, ticketing platforms, and basic financial and inventory procedures
A passion for arts, culture, and history—and a knowledge of and appreciation for Denver's heritage
Preferred
museum or nonprofit experience strongly preferred
Please share with us if you are bilingual (Spanish/English)
Benefits
Retirement and healthcare benefits
Paid vacation and sick leave
Employee-match SIMPLE IRA plan after year one
Company
Historic Denver, Inc.
Historic Denver, Inc. is one of the nation’s premier urban historic preservation organizations.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
John Deffenbaugh, Intl. Assoc. AIA, MBA
CEO and President
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