Retool · 11 hours ago
UX Researcher
San Francisco, CA
Full-time
Hybrid
Senior Level
$128K/yr - $194K/yr
5+ years expRetool is a company focused on revolutionizing custom software development by merging traditional methods with AI capabilities. They are seeking a dedicated UX Researcher to define and lead the research roadmap, influencing product decisions and enhancing user experience through insightful research practices.
Enterprise SoftwareProductivity ToolsSoftwareSoftware Engineering
Responsibilities
You’ll define and lead the research roadmap in close collaboration with product and design leadership, identifying the questions that matter most for shaping strategy and delivering impact
You’ll plan and conduct quantitative, qualitative, and generative research using a range of methods—interviews, usability testing, field studies, surveys, logs analysis—and synthesize findings through frameworks from HCI, behavioral science, and design thinking
By triangulating insights from across user research, product usage, support, and market signals, you’ll surface patterns that lead to actionable, meaningful change
You’ll distill complex data into clear, compelling stories for teams across the org—from product and engineering peers to executive stakeholders
You’ll facilitate workshops, lead design sprints, and partner with cross-functional teams to ensure research doesn’t just inform the work—it accelerates it
As our foundational researcher, you’ll also play a key role in shaping our research practice: mentoring teammates, evolving our processes, and helping embed user-centered thinking across everything we do
All the while, you’ll balance multiple projects with thoughtfulness and speed—ensuring that our team moves fast •and• moves smart
And most importantly, you’ll champion the voice of the user in every room, helping make research not just a function, but a force multiplier for product excellence at Retool
Qualification
Required
5+ years of experience in UX research, human-centered design, or a related field, ideally in B2B or technical product environments
Proven ability to independently lead and execute a wide range of research methods, both qualitative and quantitative
Strong synthesis and storytelling skills—you can distill ambiguity into clarity and make insights resonate with diverse audiences
Experience shaping product direction through early-stage generative research and iterative usability testing
Comfort working in ambiguous problem spaces and a bias toward action—you're as strategic as you are scrappy
Deep curiosity about how complex systems work, especially technical workflows or developer tools
Familiarity with interpretive frameworks from HCI, behavioral science, or design thinking
Excellent collaboration and communication skills—you know how to bring others into the process and rally teams around user insights
A track record of building research practices, mentoring others, or influencing org-wide research culture
Ability to manage multiple priorities, scope projects appropriately, and deliver high-quality work on time
Benefits
Medical
Dental
Vision
401(k)
Company
Retool
Retool is a software development company that offers solutions in AI apps, documentation, developer tools, and external apps.
201-500 employees
H1B Sponsorship
Retool has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (5)
2022 (13)
2021 (4)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$141MKey Investors
Sequoia Capital
2022-07-27Series C· $45M
2021-12-22Series C· $20M
2020-10-20Series B· $50M
Leadership Team
David Hsu
Founder, CEO
Recent News
2026-01-24
2026-01-23
2026-01-21
Company data provided by crunchbase