Starbucks · 7 hours ago
associate manager, New York Reserve Roastery
New York, NY
Full-time
Onsite
Entry, Mid Level
$60K/yr - $80K/yr
2+ years expStarbucks is a company that celebrates coffee and connection, and they are seeking an Associate Manager for their New York Reserve Roastery. This hands-on role involves leading a team to deliver exceptional customer experiences while developing skills for future store leadership.
CoffeeFood and BeverageRestaurantsTea
Responsibilities
Leads a team of hourly partners to deliver legendary customer and partner experiences
Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks
Role models a passion for service, coffee curiosity, operational excellence and innovation while inspiring partners to deliver the Starbucks Reserve Experience
Drives the engagement, development and performance of all members of their team
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team
Demonstrates ingenuity and creativity in accomplishing goals when resources are limited or unavailable; can execute a plan without relying on a defined process
Displays a customer comes first attitude by training and holding partners accountable for delivering exceptional customer service
Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team on how to implement those plans to meet operational and organizational objectives
Responsible for coaching and developing hourly partners to achieve business goals
Manages through unusual events to keep the store and zones operating to standard
Sets clear expectations, delegates and communicates key responsibilities and practices to operations leads to ensure smooth flow of operations within the total store and across all zones
Provides coaching and direction to the store team to take action and to achieve operational goals
Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational and business goals
Develops a positive, respectful, productive and professional work environment
Engages in conversation with customers to understand their experience and adjust as needed in the moment
Works with the operations manager(s), sr operations manager and store director to help inform and develop strategic and operational plans for the store team, managing execution and measuring results
Execute store staffing strategy by recruiting the best talent and creating a great partner experience based on Starbucks tools and resources
Supports operations manager(s), sr operations manager and store director in implementing company programs by working directly with shift team to execute action plans that meet operational and company objectives
Follows up consistently with team to ensure accountability to plans
Communicates regularly with store leadership team (including peers, operations manager(s), sr operations manager(s), specialist(s) and store director(s)) about operational and partner observations, challenges, concerns, insights and suggestions
Develops understanding and usage of all operational tools, systems and processes to plan for and achieve operational excellence in the store
Proactively identifies problems, embraces problems as challenges to solve and coaches hourly partners to do the same
Solicits customer feedback to understand customer and community needs
Uses discretion in accessing external resources to support store operations. Resources include but are not limited to Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Operations Services
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance
Ensures compliance with applicable federal, state and local laws and regulations
Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards
Maintains regular and consistent attendance and punctuality
Role models leading in service of others
Actively manages store partners by regularly conducting performance assessments and providing performance feedback through the use of performance and development tools to support organizational objectives
Challenges and inspires partners to achieve business results
Develops and maintains positive working relationships with partners
Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition
Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected
Qualification
Required
2.5 years of progressively responsible experience in retail or restaurant environment
Experience supervising others
21+ years of age
Education: High school/GED
Available to work flexible hours, which could include early mornings, evenings, weekends, and holidays
Ability to carry 35lb on a consistent basis
Ability to read, understand, follow, and enforce safety
Preferred
Education: College degree or a closely related field may substitute for a portion of the required experience
Experience with lifestyle based experiential brands, hospitality, service oriented, big-box and/or specialty retail, restaurants and/or bakery preferred
Experience with building and cultivating relationships with customers, partners, local market leaders (internal and external) and the community
Strong supervisory, teambuilding, and leadership skills, with the ability to coach and mentor others
Additional languages beneficial
Benefits
Medical, dental, vision, basic and supplemental life insurance
Short-term and long-term disability
Paid parental leave
Family expansion reimbursement
Paid vacation from date of hire
Sick time (accrued at 1 hour for every 25 hours worked)
Eight paid holidays
Two personal days per year
Participation in a 401(k) retirement plan with employer match
Discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
Incentivized emergency savings
Financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
Student loan management resources
Access to other educational opportunities
Backup care
DACA reimbursement
Company
Starbucks
Starbucks is a restaurant chain that serves handcrafted ready-to-drink beverages, including coffee, tea, juices, and snack food items.
10001+ employees
H1B Sponsorship
Starbucks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (127)
2023 (130)
2022 (172)
2021 (146)
2020 (149)
Funding
Current Stage
Public CompanyTotal Funding
$2.65BKey Investors
Elliott Management Corp.Pershing Square Capital Management
2025-05-06Post Ipo Debt· $1.75B
2024-07-19Post Ipo Equity
2018-10-10Post Ipo Equity· $900M
Leadership Team
Brian R. Niccol
Chairman and Chief Executive Officer
Cathy R. Smith
CFO
Recent News
Food Business News
2026-02-03
Arkansas Business — Business News, Real Estate, Law, Construction
2026-02-03
Company data provided by crunchbase