NX GROUP (NIPPON EXPRESS GROUP) · 9 hours ago
Senior Customer Service Coordinator
Hayward, CA
Full-time
Onsite
Mid, Senior Level
$23/hr - $26/hr
2+ years expNX Group (Nippon Express Group) is a global logistics company headquartered in Tokyo, Japan, with a strong presence in the U.S. as Nippon Express U.S.A., Inc. The Senior Customer Service Coordinator is responsible for providing customer services, managing inquiries, and supporting business operations within the logistics framework.
Transportation/Trucking/Railroad
Responsibilities
Provide customer services including forwarding, delivery details, quotation requests processing orders, handling complains or as defined by the department or branch. In some offices and/or branches customer service staff may act as assistants to the sales or warehouse
Customer inquiry response and research
Business support including bookings, board tracking, maintaining work profiles and rates
Respond to customer inquiries or requests through direct contact via telephone and email as well as drop by at the front door, telephone and email as well as drop by at the front door
Communicate with internal and/or external sources to secure information
General business support function as assigned includes on board tracking with carriers. Making booking as necessary with carriers and advising flight information to the clients
Update and maintain work profiles and rates per management’s updated information
Handle other job assignments as determined by the direct supervisor
Qualification
Required
2 or more years department or industry experience
Strong teamwork skills and inclination
Good communications skill – listening, providing and receiving feedback
Process improvement
Patience – ability to deal with complex processes that may involve multiple levels of approval
High school diploma or equivalency certificate or significant or relevant or appropriate working experience. Some college desirable
Strong quantitative and analytical skills
Strong computer and analytical skills – PowerPoint, Word, and Excel
Benefits
Medical, Dental, and Vision beginning the 1 st of the month after 30 days.
401k with a company match
Flexible Spending Accounts, HSA, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Auto and Home policies, Commuter Benefits, and much more.
Generous Vacation and Sick time.
Company
NX GROUP (NIPPON EXPRESS GROUP)
History：Since 1937 *Establishment of Nippon Express Co.,Ltd.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase