Harvard Maintenance · 2 hours ago
Director of Account Management
New York, NY
Full-time
Onsite
Lead/Staff, Director/Executive
$190K/yr - $210K/yr
5+ years expHarvard Maintenance is the largest family-owned provider of premier commercial janitorial and professional security services in the United States. The Director of Account Management is responsible for overseeing client service delivery, ensuring strong client relationships, and driving business development initiatives. This role involves leading the account management team, collaborating with internal teams, and managing client expectations to enhance service quality and satisfaction.
DeliveryJanitorial ServiceLaundry and Dry-cleaning
Responsibilities
Lead, mentor, and support account management team
Align internal teams around client expectations and service standards
Contribute to company-wide strategies focused on growth, retention, and operational excellence
Support new business pursuits by contributing operational and service expertise
Align with Sales and Leadership to support client retention and account growth
Identify upselling and cross-selling opportunities within existing accounts
Participate in client presentations, renewals, and proposal development as needed
Ensure smooth onboarding and transition of new client contracts
Oversee ongoing contract performance to ensure scope, staffing, and service levels are met
Collaborate closely with Operations and Field Management to ensure consistent service execution
Monitor contract compliance, KPIs, and service-level agreements (SLAs)
Serve as the primary executive-level representative for key and strategic client accounts
Build, maintain, and strengthen long-term client relationships
Proactively address client concerns, service issues, and escalations
Conduct and/or participate in regular client meetings, reviews, and satisfaction assessments
Develop and oversee quality assurance programs, inspections, and audit processes
Analyze performance data and client feedback to identify improvement opportunities
Implement corrective action plans when service standards are not met
Drive continuous improvement initiatives across all client-facing services
Qualification
Required
Bachelor's degree in business, Operations, Hospitality, or related field
5+ years of experience in client experience, operations, or account management
Experience in janitorial, facilities management, or service-based industries
Proven ability to manage complex client relationships and service contracts
Strong understanding of quality control, operational workflows, and service delivery
Exceptional communication and relationship-building skills
Strong problem-solving and decision-making abilities
Results-driven with a focus on client satisfaction and retention
Ability to work cross-functionally and lead through influence
Highly organized with attention to detail
Benefits
Medical
Dental
Life
Long-term disability (LTD) insurance
401K Savings Plan
Company
Harvard Maintenance
Harvard Maintenance is a cleaning company that provides maintenance and janitorial services for organizations.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Stan Doobin
CEO and Owner
Lourdes Pineda
Chief Financial Officer
Recent News
GlobeNewswire News Room
2024-11-27
Company data provided by crunchbase