Osborne Recruitment - North America · 1 day ago
Senior ERP Implementation Consultant
United States
Full-time
Remote
Senior Level
5+ years expOsborne Recruitment is partnering with a global software company to expand their operations in North America. They are seeking a Senior ERP Implementation Consultant responsible for the smooth implementation of software and technical components, including leading design discussions and providing training to customers.
Staffing & Recruiting
Responsibilities
Collaborate closely with all internal and external project stakeholders to ensure successful implementation of the software product
Lead workshops to gather requirements and assist in defining a blueprint and project plan, including data migration and third-party integrations
Act as the subject matter expert for technical components during the implementation lifecycle, including scoping, configuration, testing, and go-live support
Ensure the project is defined, designed, and configured effectively to best support the customer’s needs
Validate that the customer understands the specifications of the software, such as inclusions and exclusions
Liaise with customers and third parties to define requirements, configure APIs, and develop integrations with external systems such as eCommerce, and draft written specifications
Assist the development team with understanding of specifications during the development of modifications, and subsequently test and document developed changes
Become an expert in the software to educate and advise customers on best practices
Provide expert input to Project Manager, including comprehensive task definition on project plan, estimation of work duration, identification of potential risks, etc
Train colleagues in the operation of software to ensure a smooth handover of projects to the support function
Train the customer’s project team and provide knowledge transfer in the operation of software
Deliver specialized training on technical topics, as well as demonstrations to support pre-sale consultancy
Advise customers on technical best practices, including data tools, migration methodology, API integrations, SQL scripting, IT deployment, security policies, etc
Design and modify reports and forms, including incorporation of SQL scripts to meet customer requirements
Take responsibility within an implementation to ensure all customer documentation is completed, that a pre-live checklist is prepared, and that the customer is ready to go live
Lead the data migration ETL (Extract, Transform, and Load) process from the legacy system to our clients, ensuring accuracy of open balances, historical transactions, and relevant master data
Resolve, or assist in the resolution of, customer questions and issues arising from the implementation and subsequent live operation of software at customer sites
Attend project meetings when required, internally or with clients, to gain or impart knowledge on current status of projects and to document details
Complete all relevant project management documentation and help with standardization
Collaborate with IT stakeholders on cloud deployment, networking, access controls, and security best practices
Remain engaged with customers after go-live to provide support and ensure continuity of experience
Ensure project work is appropriately billed to the customer
Live the core values and take responsibility for ensuring an experience of excellence for the customer
Collaborate with the customer to professionally and proactively manage change
Influence the customer to follow a process that will help with the smooth transition
Qualification
Required
5+ years' experience within an equivalent role
Bachelor's degree or higher with a concentration in business or technology
Proven experience in end-to-end ERP implementations in distributor or merchant-style businesses
Must demonstrate direct responsibility from requirements discovery through go-live and post-go-live stabilization
Strong technical aptitude and analytical skills
Strong communication skills, both verbal and written
Ability to work independently and as part of a team, balancing several concurrent projects
Can present professionally at a senior level and ensure the presentations are focused on the customer's needs
Willingness to travel on-site to customers as needed
Willingness to work outside regular business hours on occasion
Preferred
IT certifications are a plus
Benefits
Healthcare: Medical, Dental and Vision
Short & Long Term Disability
AD&D Insurance
401K Plan
Wellness Reimbursement
PTO: 20 days annually plus holidays
Work and schedule flexibility
Company
Osborne Recruitment - North America
Osborne is a Leading, International, Irish Owned, multi Award-Winning Recruitment Consultancy with a reputation for Recruitment Excellence.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase