Jobs via Dice · 13 hours ago
IT Support Technician
South Bend, IN
Contract
Onsite
New Grad, Entry Level
$22/hr - $27/hrTEKsystems is a leading provider of business and technology services, and they are seeking an IT Support Technician to join their team. The role involves diagnosing and resolving software and hardware incidents, assisting users with IT-related issues, and maintaining a high level of customer service.
Computer Software
Responsibilities
To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
Swapping out laptops/desktops and deploying Windows 10/11
Re-imaging windows 11 onto machines from windows 10
To assist all our users with any logged IT related incident when called upon
To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
To accurately record, update and document requests using the IT service desk system
To install and configure new IT equipment
To resolve incidents and upgrade different types of software and hardware
To resolve incidents with printers, copiers, and scanners
To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Qualification
Required
Previous Helpdesk or Desktop Support or PC Technician experience
Ability to diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
Experience swapping out laptops/desktops and deploying Windows 10/11
Experience re-imaging Windows 11 onto machines from Windows 10
Ability to assist users with any logged IT related incident when called upon
Ability to take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes
Ability to accurately record, update and document requests using the IT service desk system
Ability to install and configure new IT equipment
Ability to resolve incidents and upgrade different types of software and hardware
Ability to resolve incidents with printers, copiers, and scanners
Ability to maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
Preferred
IT certifications
CompTIA Certifications
Benefits
Medical, Dental, and Vision Benefits Offered from Day One
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Jobs via Dice
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Funding
Current Stage
Early StageCompany data provided by crunchbase