ProService Hawaii · 2 hours ago
Manager, People Operations
Honolulu, HI
Full-time
Hybrid
Mid, Senior Level
$117K/yr - $140K/yrProService Hawaii is the largest local HR partner in Hawaii, dedicated to empowering businesses and employees across the islands. The Manager of People Operations will ensure flawless execution of payroll, benefits, compliance, and total rewards while leading a high-performing team to enhance operational reliability and employee trust.
Business IntelligenceHuman Resources
Responsibilities
Lead and develop the People Operations team, translating People strategy into clear operating plans, priorities, and performance expectations
Own end-to-end execution of payroll, benefits, compensation cycles, Open Enrollment, ROP, and employee support with 100% on-time, accurate delivery
Serve as the escalation point for People Ops risk, compliance issues, and employee complaints—driving issues to full, well-documented resolution
Run a disciplined operating rhythm with clear KPIs, standard work, quality controls, and regular inspection to ensure execution stays on track
Drive continuous improvement by identifying root causes of errors, simplifying workflows, and implementing automation that improves speed and reliability
Partner cross-functionally with Legal, Finance, IT, Talent Development, and business leaders to reduce operational and compliance risk
Lead change and tool adoption, holding the team to high standards of consistency, follow-through, and accountability
Actively manage performance—developing high performers, addressing underperformance quickly, and maintaining a strong, healthy team culture
Ensure all People Operations execution reinforces employee trust, service quality, and client impact
Qualification
Required
Proven success leading HR or People Operations teams with sustained, error-free execution through others
Deep, applied expertise across payroll, benefits, compensation, total rewards, and HR compliance in multi-state environments
End-to-end ownership of enterprise people programs such as Open Enrollment and annual performance or ROP cycles
Strong operational and financial acumen, including experience owning or partnering on People budgets and using data to drive decisions
Track record of sound judgment in complex situations, including managing escalations and cross-functional collaboration
Demonstrated ability to drive process improvement, automation, and adoption of new tools or operating models
Confidence handling difficult conversations and performance management with clarity, fairness, and consistency
High comfort working in HRIS, payroll, benefits, and people analytics systems while handling sensitive employee matters with discretion
Bias toward ownership, accountability, and measurable outcomes over activity
Benefits
Full benefits
Resources to support your well-being
Company
ProService Hawaii
ProService Hawaii provides bundled HR solutions that make it easier for employers to succeed.
Founded in 1997
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Silver LakeFriedman Fleischer & Lowe (FFL)
2023-05-17Private Equity
2017-11-09Private Equity
2007-12-01Private Equity
Leadership Team
Ben Godsey
President and CEO
Recent News
2023-09-14
Business Journals
2023-06-01
2023-05-25
Company data provided by crunchbase