American Express · 10 hours ago
Senior Product Manager, Agentic Innovation
New York, NY
Full-time
Hybrid
Mid, Senior Level
$123K/yr - $215K/yr
4+ years expAmerican Express is a global leader in payment solutions, committed to innovation and customer satisfaction. As a Senior Product Manager for Agentic Innovation, you will define the product vision for next-generation AI products, collaborating with various stakeholders to drive value and deliver transformative solutions.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Define Vision & Strategy: Shape the product vision and define the “North Star” for agentic AI capabilities within GCS. Ensure alignment with enterprise AI strategy and business OKRs
Drive Roadmap & Prioritization: Develop and maintain the Agentic Product roadmap, balancing innovation, business value, and risk. Lead prioritization across initiatives using measurable value and impact metrics
Champion Customer Value: Translate complex customer and business problems into agent use cases. Partner with UX and AI teams to design end-to-end experiences that enhance decision-making, productivity, customer value and satisfaction
Deliver Measurable Outcomes: Define and track key performance indicators (adoption, efficiency gains, cost savings, satisfaction, product velocity). Communicate outcomes and learnings to senior leaders
Cross-Functional Leadership: Serve as the primary business interface for the Agentic Innovation team—collaborating with stakeholders across GCS Product, Engineering, and Partner teams to deliver cohesive, compliant solutions
Governance Alignment: Partner with Product Development and Governance teams to ensure delivery adheres to risk, model validation, and compliance frameworks
Commercial Enablement & Viability: Own the commercial readiness of agentic products and features, working closely with Go-to-Market, Marketing, Sales, Servicing and Governance partners to ensure offerings are viable, scalable, and compliant. Drive launch strategy, value articulation, and adoption plans to maximize business impact
Qualification
Required
4+ years of product management experience, ideally in AI, fintech, or digital platforms
Proven track record in defining and launching innovative, customer-centric products
Strategic thinker with ability to connect business goals to technology outcomes
Strong analytical, problem-solving, and communication skills with experience presenting to senior leadership
Demonstrated ability to work cross-functionally in complex, fast-paced environments
Passion for emerging technologies, particularly AI, automation, and digital transformation
Preferred
Experience in AI-driven product ecosystems or conversational/agentic platforms
Background in enterprise payments, B2B commerce, or digital innovation
Bachelor's degree in Business, Computer Science, or related field; MBA preferred
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
2026-02-04
Payments Dive
2026-02-03
2026-02-02
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