Amira Learning · 3 hours ago
International Support Specialist
United States
Full-time
Remote
Entry, Mid Level
$75K/yr - $95K/yr
2+ years expAmira Learning is an innovative company focused on enhancing literacy outcomes through AI-driven solutions. The International Support Specialist is responsible for providing technical support to international customers, ensuring the smooth operation of the Amira platform and building strong relationships with IT departments to facilitate seamless integration and support.
Artificial Intelligence (AI)EducationMachine Learning
Responsibilities
Act as the frontline problem-solver for all inbound escalated technical support requests from the pod's assigned districts, managing tickets from initial triage to final resolution
Own and manage the technical aspects of implementation, including student information system (SIS) integration, rostering, and Single Sign-On (SSO) configuration
Build and maintain strong, proactive relationships with key technical contacts within IT departments
Monitor system performance and logs for assigned districts to proactively identify and address potential technical issues before they impact users
Document technical issues, solutions, and district-specific configurations in the internal knowledge base to improve team efficiency and scalability
Qualification
Required
2-4 years of experience in a technical support, IT help desk, or similar role, preferably in a SaaS or EdTech company
Strong troubleshooting and problem-solving skills
Fluent in Spanish
Ability to work across multiple time zones
Experience with ticketing systems (e.g., Salesforce, Jira) and remote support tools
Excellent written and verbal communication skills, with an ability to explain complex technical concepts to non-technical users
Preferred
Familiarity with international IT environments, including SIS platforms (e.g., PowerSchool, Infinite Campus) and rostering standards (e.g., OneRoster, Clever)
Benefits
Medical, dental, and vision benefits
401(k) with company matching
Flexible time off
Stock option ownership
Cutting-edge work
The opportunity to help children around the world reach their full potential
Company
Amira Learning
Amira Learning offers an intelligent reading assistant that listens, assesses, and tutors.
51-200 employees
H1B Sponsorship
Amira Learning has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$40.34MKey Investors
Authentic VenturesAmazon Alexa FundOwl Ventures
2022-04-22Series Unknown· $20M
2021-04-14Series B· $11M
2020-06-25Series Unknown
Leadership Team
Pete Jungwirth
Co-Founder and Chief Technical Officer
Dirk Hamilton
SVP Customer Success & Support
Recent News
2026-02-02
2025-11-22
Company data provided by crunchbase