AMEX Healthcare · 8 hours ago
Senior Analyst - Contractor Operations
New York, NY
Contract
Hybrid
Senior Level
$78K/yr - $125K/yrAmerican Express is a leading payments provider with a strong commitment to innovation and customer service. The Senior Analyst, Contractor Operations will support the execution and operational backbone of the Marketing Contractor Program, ensuring accuracy and compliance while managing key operational workflows.
Freight ServiceMedicalPharmaceuticalProcurement
No H1B
Responsibilities
Execute contractor and MOA operational workflows including hiring cycles, onboarding, and offboarding
Maintain contractor rosters, systems, documentation, and SOPs
Coordinate interview logistics, vendor communications, and onboarding tasks
Support foundational reporting and KPI inputs aligned to governance requirements
Partner with vendors and internal teams to ensure consistent, compliant execution
Strategize GCS Marketing Contractor Program Office evolution, ensuring structure, governance, and best practices are embedded across the entire contractor lifecycle. Champion continuous improvement and alignment across internal stakeholder groups
Qualification
Required
Relevant years of experience in program management, operations, marketing strategy, or workforce planning
Experience managing or influencing external vendors or staffing partners
Strong analytical and communication skills; ability to drive alignment across senior stakeholders
Experience designing scalable programs and frameworks in fast-paced, matrixed environments
Proven track record of improving operational effectiveness and driving accountability across distributed teams
Comfort working across multiple systems and tools simultaneously, with the ability to learn new platforms quickly and apply standardized processes consistently
Strong attention to detail and organizational skills, with a demonstrated ability to manage high-volume, time-sensitive tasks while maintaining accuracy and follow-through
Preferred
Hands-on experience working with Airtable or similar workflow / database tools (e.g., Smartsheet, Monday.com), including maintaining records, managing views, and supporting basic automations or reporting outputs
Strong proficiency in Microsoft Excel, including use of formulas, filters, pivot tables, and data validation to support tracking, reconciliation, and reporting of operational workflows
Demonstrated experience managing complex calendaring and scheduling using Microsoft Outlook, including coordinating interviews and meetings across multiple stakeholders, time zones, and external partners
Familiarity with marketing execution platforms or marketing operations tools (e.g., Adobe Journey Optimizer, Adobe Campaign, Salesforce Marketing Cloud, or comparable systems), with an understanding of how operational inputs support campaign execution
Experience supporting hiring, onboarding, or workforce operations in a regulated or process-driven environment, with attention to documentation, timelines, and compliance requirements
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
AMEX Healthcare
We provide healthcare solutions.
Founded in 1980
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase