Apple · 12 hours ago
Get Connected: Growth Operations Manager, Apple Services
Cupertino, CA
Full-time
Onsite
Senior Level
7+ years expApple is a company that crafts experiences redefining industries. They are seeking a Growth Operations Manager to lead the design, optimization, and execution of multi-channel customer journeys for Apple services, ensuring seamless execution and measurable impact.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Lead Customer Journey Design & Execution: Architect, develop, test, and deploy sophisticated multi-channel customer journeys, translating marketing objectives and product strategies into scalable, automated solutions within our CRM/ESP platforms
Champion Innovation: Proactively identify, champion, and implement key opportunities for innovation in campaign performance, operational efficiency, and product tooling. This includes actively exploring, evaluating, and integrating intelligent automation tools, AI-driven solutions, and advanced analytics platforms to enhance our capabilities and deliver superior results. Develop and champion new methodologies and best practices for marketing automation
Strategic Problem Solving: Apply critical thinking and data analysis to diagnose campaign performance, identify operational bottlenecks, and implement data-driven optimizations through A/B testing and experimentation to drive incremental growth and program improvement
Cross-Functional Leadership & Influence: Collaborate, influence, and communicate effectively with diverse stakeholders across Growth Marketing, Product, Engineering, and Business teams. Lead discussions, define requirements, and ensure operational plans, deliverables, and risks are clearly articulated and addressed within complex global projects
Team Leadership and Training: Establish and maintain a comprehensive knowledge base of best practices, playbooks, and training resources for customer journey orchestration, fostering a culture of continuous learning and excellence within the team
Operational Excellence: Monitor campaign performance for operational integrity, proactively identify potential issues, and communicate effectively with internal teams to ensure timely resolution and high-quality delivery
Qualification
Required
7+ years of progressive experience in lifecycle marketing, with a proven track record of architecting, launching, and optimizing large-scale acquisition and engagement initiatives
Demonstrated expertise and hands-on technical proficiency in building complex automation flows and customer journeys using enterprise-level CRM or ESP platforms (e.g., Salesforce Marketing Cloud, Braze, Oracle Responsys)
Exceptional aptitude for logical reasoning, critical thinking, and complex problem-solving
Bachelor's Degree in Computer Science, Information Technology, Marketing, or a related technical field
Preferred
Proven ability to lead projects, influence cross-functional teams, and drive consensus in a matrixed organization
Strategic mindset with the ability to define long-term vision, anticipate challenges, and make data-informed decisions that align with broader business objectives
A resourceful and action-oriented innovator who consistently cuts through ambiguity, proactively identifies roadblocks, and engineers creative solutions, particularly through the application of new AI-driven technologies
Proficiency in SQL for precise customer segmentation, targeting, and data analysis
Experience mentoring or guiding junior team members, fostering skill development, and promoting best practices
Unwavering commitment to excellence, delivering projects with meticulous attention to detail and uncompromising quality
Exceptional written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical audiences and effectively persuade stakeholders
A genuine passion for Apple products and services, coupled with a deep familiarity with the Apple ecosystem (e.g., Mac OS, iOS, Apple Music, App Store, Apple TV+, etc.)
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase