American Express · 3 hours ago
Senior Analyst-Adoption Reporting and Insights
New York, NY
Full-time
Hybrid
Senior Level
$78K/yr - $125K/yrAmerican Express is a leading payments provider that emphasizes innovation and customer commitment. The Senior Analyst, Adoption Reporting and Insights will support the Global Commercial Services Marketing team by providing data-driven insights to manage change and improve adoption of new marketing tools and processes.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Build and maintain adoption dashboards that track usage, performance, and risk indicators across Flywheel capabilities
Define and monitor adoption metrics tied to speed, quality, and control outcomes
Identify early warning signals where adoption is stalling, misaligned, or introducing risk
Produce executive-ready insights and recommendations that go beyond reporting metrics to inform decisions
Partner with change and enablement leaders to adjust training, communications, or support strategies based on real usage data
Qualification
Required
Experience building dashboards, reports, and insights to support adoption, performance, or operational outcomes
Strong analytical skills with the ability to connect data to business and change management decisions
Experience translating complex data into clear, concise insights for senior stakeholders
Comfort working in ambiguous, evolving environments and iterating as metrics and needs mature
Bachelor's degree required
Preferred
Experience supporting large-scale transformation, adoption, or change initiatives
Familiarity with marketing platforms, workflow tools, or enterprise reporting environments
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
Founded in 1850
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
Payments Dive
2026-02-03
2026-02-02
2026-01-25
Company data provided by crunchbase