ServiceNow · 3 hours ago
Software Engineer, Agentic AI Product - Moveworks
Mountain View, CA
Full-time
Onsite
Entry, Mid Level
2+ years expServiceNow is a global market leader in innovative AI-enhanced technology. In this role, you will scale and optimize a cutting-edge Generative AI product, working closely with machine learning experts and cross-functional teams to enhance the product infrastructure and support enterprise users.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Construct an extensive product infrastructure, complete with user-friendly interfaces that empower engineers and configurators to effortlessly customize and optimize generative AI models. This includes collecting data and feedback, adapting to diverse enterprise use cases and business contexts, and delivering domain-specific conversational experiences
Design scalable API abstractions for our conversation platform, which supports all popular chat clients (for example, MSTeams, Slack, and Web) and offers a neutral API for developing other parts of the engineering system
Optimize the dialog engine to accommodate a wide range of conversational features, leveraging private domain knowledge unique to each enterprise customer in the cloud, and enable real-time multilingual translation. You will achieve this with minimal memory footprint, low latency, and streamlined development process for application engineers
Champion the best practices for coding patterns, API design, scalability, robustness, and optimization. Foster a culture of excellence and continuous improvements among fellow engineers
Provide comprehensive insights and visibility into the performance of our conversational AI product. This involves implementing a robust logging and tracing framework, user-friendly debugging and triaging tools, and automated metrics for efficient monitoring and analysis
Collaborate closely with ML engineers, application engineers, product teams, and customer support teams to drive the development of new features and scalability initiatives
Qualification
Required
A strong foundation in computer science and software engineering, coupled with expertise in building scalable systems
A deep understanding of clean, modular, and scalable API design. You have the ability to champion best coding practices and influence fellow engineers to uphold high standards of code quality and craftsmanship
A passion for optimizing systems and improving performance. You are well-versed in tracing, logging, and metrics frameworks, and possess a systematic approach to quickly identify and resolve latency bottlenecks, race conditions, and throughput limitations
The ability to independently research new requirements and develop innovative solutions. You thrive in an environment of fast-paced coding and execution, embracing rapid iterations to deliver results
Strong communication skills to effectively articulate rationales and design approaches. You have a cross-functional awareness that enables you to collaborate seamlessly with various teams
A bachelor's degree or higher in computer science or a related field, demonstrating your academic foundation in the field
2+ years of professional development experience, specifically in building systems at scale
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
San Gabriel Valley Tribune
2026-02-04
2026-02-04
2026-02-04
Company data provided by crunchbase