Floor Coverings International · 5 hours ago
Office Manager
Hillsborough, NJ
Full-time
Onsite
Entry Level
$20/hr - $25/hr
1+ years expFloor Coverings International is the #1 mobile flooring company in North America, known for its unique shop-at-home model. As an Office Manager, you will play a crucial role in the growth of the local franchise by managing customer relations, supporting marketing efforts, and maintaining financial records.
Home Decor
Responsibilities
Develop trust with customers by living our Core Values all day and every day
Creating raving fans by providing extra-mile service
As soon as possible, convert leads to appointments by scheduling appointments for the sales team
Follow up on open proposals as needed
Keep the showroom and office organized and presentable
Assist in the development, management & delivery of local marketing tactics
Resolve customer conflicts
Ensure customers feel cared for by taking pride in what you do—providing extra-mile service by going above and beyond expectations
Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
Support and participate in home shows
Support and implement local marketing efforts as needed
Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders
Order all products needed for jobs accurately and follow up on delivery
Schedule the job to meet the schedule of customer and installers
Communicate with installers and customers on start dates and times
Update the customer with ongoing details of installation and job progress
Discuss and obtain written permission for any changes in contracted work
Confirm scope of work and compensation with installers prior to start of job
Update Salesforce/production board daily with status of job and upcoming schedule
As a job is landed and produced, complete the job costing form with the pertinent details
Track, prepare, and manage timely payment of business-related expenses
Attend weekly meetings with the owner at scheduled times
Submit the GS&R Prep form weekly via email
Work weekly and monthly to meet goals
Be available to attend training seminars at the owner’s discretion
Make decisions and act in accordance with Floor Coverings International's core values and mission
Qualification
Required
Excellent customer service skills
Strong communication skills, particularly over the phone
Organized, detail-oriented, and able to multi-task
Able to work independently without supervision
Preferred
1-3 years of experience is preferred
Experienced in bookkeeping using QuickBooks is a plus
Benefits
Paid training.
Performance based incentives
Annual company convention (determined by the owner and local structure goals)
Company
Floor Coverings International
Floor coverings provides innovative designs n flooring and constructional oriented services.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2003-10-20Acquired
Leadership Team
Jeff Bray
CEO
Jeremy Witte
CEO/Owner
Recent News
Floor Coverings International
2025-10-29
2025-07-28
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