V Group Inc. · 3 hours ago
Information Technology Support Specialist
Albany, NY
Contract
Hybrid
Senior Level
7+ years expV Group Inc. is seeking an Information Technology Support Specialist to assist in the deployment, training, and support of TraCS (Traffic and Criminal Software) for over 500 police agencies in New York. The role involves troubleshooting technical issues, coordinating software rollouts, and conducting training sessions for law enforcement agencies.
ConsultingE-CommerceInformation TechnologyMobileSoftware
Hiring Manager
Kalpana Rai
Responsibilities
Assist end-user customers and resolve user’s technical problems
Coordinate and Manage statewide software rollout for newest major release (1+ year rollout)
Work with local law enforcement agencies to communicate requirements; coordinate implementation, schedule installation, and follow-up to ensure system is operational
Assist in the setup and installation of TraCS software
Support and troubleshoot application issues
Coordinate and Conduct classroom style trainings to local police agencies
Develop training materials such as FAQs, how to guides, manuals, course curriculums, CD/DVDs
Conduct testing of application
Develop test plans for testing application
Create and Coordinate Install/Update Schedules
Install and Troubleshoot SPIDER Application
Install and Configure IIS/FTP for multiple operating systems
Setup, Test and Troubleshoot wireless solutions
Develop TraCS process flow for local agencies
Coordinate with Local Agency IT Staff for the implementation of TraCS
Qualification
Required
84 months of experience working with end users to troubleshoot both hardware and software issues
60 months of experience working in a second tier help desk environment
36 months of experience in developing test plans and performing system level testing
36 months of experience with public safety mobile computing environments
36 months of experience in conducting technical and end-user training in a classroom environment
36 months of experience in developing technical and training materials
60 months of experience supporting Traffic and Criminal Software in a public safety environment
Bachelor's Degree in an information technology related program of study from an accredited university or college
60 months of experience in configuring and troubleshooting public safety mobile communications systems
Company
V Group Inc.
Since 1999, V Group Inc.
51-200 employees
H1B Sponsorship
V Group Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (3)
2022 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Vijay Kumar Palandurkar
CEO
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