Orange County Sanitation District · 7 hours ago
Information Technology Analyst II (Service Desk)
Fountain Valley, CA
Full-time
Onsite
Entry Level
$114K/yr - $126K/yr
1+ years expOrange County Sanitation District is committed to integrity, inclusion, and customer service, and they are seeking an Information Technology Analyst II (Service Desk) to support their IT systems. This role involves troubleshooting, analyzing, and resolving technical issues, providing support to end users, and maintaining documentation and processes for the Service Desk.
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Responsibilities
Performs routine to moderately complex professional-level and complex and specialized technical duties in the analysis, evaluation, design, development, programming, testing, implementation, documentation, and maintenance of a variety of information technology systems and programs for OC San
Troubleshoots, analyzes, and resolves routine to moderately complex system, network hardware and software, voice and data system, and application problems
Designs and maintains databases
Works with staff in determining system requirements, resolving system problems, and assisting end users in solving complex business problems
Receives and documents all IT service requests and incidents submitted to the IT Service Desk and provides support for our customers
Develops, plans, and coordinates any activity or deployments that could affect the Service Desk
Based on best practices, defines and documents processes and procedures for the Service Desk and Board Support team
Creates and maintains a knowledgebase of documents for end users and Service Desk staff
Supports operating system, audio/visual equipment, and 3rd-party patch deployments
Reviews and resolves service requests and prioritizes requests, as necessary
Provides technical support to incident tickets and provides status updates and resolutions
Serves as a technical resource on assigned projects
Provides technical support, expertise, training to end users, and performs related work as required
Qualification
Required
Bachelor's degree from a college or university accredited by the U.S. Department of Education, with major coursework in computer science, information systems, or a related field
One (1) year of work experience in information systems or network programming and analysis
Valid California Class C Driver's License
Preferred
Comprehensive knowledge and hands-on experience with Microsoft Office 365, Microsoft Intune, Audio-Visual equipment, IT Service Management software (ServiceNow), ITIL principles and practices, project management, business analysis, and delivering exceptional customer service
Strong operational knowledge of service desk functions with the ability to create detailed reports. Preferred certifications include ITIL, HDI, Microsoft, PMI, and CompTIA A+
Good communicator who works well within a team environment
Experience with setting up and providing technical support for live events and board meetings
Detail-oriented and highly organized
Experience delivering technical support in person, on the phone, and via email, including accurately documenting issues and resolutions, providing remote assistance, and escalating unresolved cases to the appropriate support level
Benefits
Ten working days paid vacation after one year of service
Eleven paid holidays and one floating holiday
Sick leave
Group life insurance
Group disability insurance
Group health insurance, dependent coverage available, including medical, dental, and vision, employee contribution is required
A retirement plan (Orange County Employees Retirement System)
The option of participating in a deferred compensation plan
Other optional benefits
A credit union is available
Company
Orange County Sanitation District
The Orange County Sanitation District (OC San) is a public agency that provides wastewater collection, treatment, and disposal services for approximately 2.6 million people in central and northwest Orange County.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase