Marriott International · 5 hours ago
flex Market IT Manager (Chicago)
Bethesda, MD
Full-time
Onsite
Mid, Senior Level
$34.90/hr - $57.51/hr
3+ years expMarriott International is the world’s largest hotel company, with more brands, more hotels, and more opportunities for associates to grow and succeed. The Market IT Manager role is responsible for managing various department activities related to property infrastructure compliance and technology services delivery for hotels in the Americas.
Customer ServiceHospitalityHotelTravel
Responsibilities
Manages various department activities as related to the Americas property infrastructure compliance and related services and tools
Works in partnership with Market iT and Global iT for compliance and specific programs/initiatives
Executes the technology services delivery offered as part of Americas Technology and Professional Services to all managed hotels in the Americas across all brands
Understands technology designs, compute, storage and networking in multiple platforms and environments
Executes infrastructure rollouts and/or other project management initiatives
Serves as an IT escalation point for both internal and external stakeholders
Establishes strong rapport with Corporate IT partners, along with Regional IT VP’s to ensure market needs are met
Responsibilities will focus on Property Infrastructure, Backup Solution Management, Security, and overall compliance of property deployed technologies
Demonstrates continuous improvement through metrics of quality consistency and client satisfaction
Provides Tier 2 support to IT Field personnel for Property Server Infrastructure
Manages, maintains, and supports the tools utilized to provide Property Technology Services
Participates in the evaluation of new support tools and solutions to determine feasibility for adoption in Property Server Infrastructure Services program
Drives guidelines and governance requirements for change control, configuration management, security controls and services delivery
Strategizes optimal solutions for by coordinating options with IT Delivery, vendors, and Americas IT Leadership
Provides guidance and recommendations for server infrastructure designs that adopt industry best practices and meet the ongoing security and operational needs of the Americas
Works closely with Regional and Area Directors to ensure maximum performance and reliability of property-based systems
Promotes and provides guidance on the benefits of Americas Technology Services to the organization
Provides educational direction to Accenture, Service Desk and Field Services organizations in core technologies as required
Acts as point of escalation for Leadership and Security team to deal with critical incidents
Provides consultation services for Leadership, project teams, and field teams to identify improved operational conditions and processes to address evolving needs
Performs root cause analysis after outages or incidents, reporting to management ways in which the organization can minimize future risk and exposure
Ensures that documentation for property technology environment is maintained according to iT standards for Americas Technology Services
Develops, adopts, and maintains best practice guidelines for field services personnel
Reviews configuration requirements for new property based technical solutions to ensure existing security and compliance requirements are met
Proactively addresses configuration conflicts and works closely with third party partners and project teams to ensure effective adoption in the field
Works with Americas IT teams, Global IT Teams, and partners to implement continuous improvement activities
Qualification
Required
Minimum of 3 years previous Information Technology experience. Preferably within the hospitality industry at a major hotel chain
Technical degree (BS or MS in MIS, Computer Science, Engineering or other like degree) or equivalent technical experience
In depth knowledge of Networking and Server/Desktop Operating Systems (Microsoft Windows based Operating System)
Strong understanding of local property technical configurations and the impact on operations
Passion for technology and the ability to use technology to add business value
Ability to prioritize and independently manage time in a remote work environment
Excellent written and verbal communication skills to influence others to take action
Proven leadership skills and experience building solid relationships with clients and vendors
Ability to coach and develop associates with minimal guidance
Possess strong thinking/analytical skills which can be applied to business processes with a 'can-do' attitude
Demonstrated ability to handle multiple priorities
Three years' experience with a demonstrated track record in providing support of applications, hardware, and operating systems
Ability to travel (approximately 10%)
Benefits
401(k) plan
Stock purchase plan
Discounts at Marriott properties
Commuter benefits
Employee assistance plan
Childcare discounts
Coverage for medical
Dental
Vision
Health care flexible spending account
Dependent care flexible spending account
Life insurance
Disability insurance
Accident insurance
Adoption expense reimbursements
Paid parental leave
Paid sick leave
0.0384 PTO balance for every hour worked
Minimum of 9 holidays annually
Company
Marriott International
Marriott International, Inc.
Founded in 1927Milwaukee, Wisconsin, USA
10001+ employees
H1B Sponsorship
Marriott International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (84)
2023 (97)
2022 (77)
2021 (37)
2020 (58)
Funding
Current Stage
Late StageLeadership Team
Anthony Capuano
Chief Executive Officer
Naveen Manga
Global Chief Technology Officer
Recent News
IndiaTimes
2025-11-12
2025-11-09
Company data provided by crunchbase