The Dollywood Company · 3 hours ago
Security Services Support Technician - Dollywood Theme Park - Full Time Year Round
Pigeon Forge, TN
Full-time
Onsite
Entry Level
1+ years expThe Dollywood Company is dedicated to creating memorable experiences for guests and hosts, and they are seeking a Security Services Support Technician to ensure safety and security across their properties. This role involves providing technical support for video surveillance systems, troubleshooting security systems, and maintaining access control and safety systems.
Amusement Park and ArcadeHospitalityResorts
Responsibilities
Provide first tier technical support for Video surveillance networks across all Dollywood Parks and Resorts Properties
Troubleshoot and support camera, access control, Life Safety systems and other Loss Prevention systems
Maintain corporate security and confidentiality
Manage calls and maintenance support tickets. Ensure that all calls for assistance and steps to resolve are documented for future reference by other Security Services Personnel
Create and maintain documentation as needed
Perform hands-on support for Video Surveillance systems. This may include installing, configuring, and upgrading all relevant hardware and software
Diagnose and resolve basic networking issues impacting Security Services systems
Install new network runs for use by Security services systems
Apply diagnostic utilities and tools to aid in troubleshooting
Available to provide “on call” support as scheduled
Responsible for maintaining access control or monitoring capabilities at all host, guest, and service entrances via Physical or Electronic equipment
Install Access control devices and ensure systems are up-to date
Must be able to duplicate keys and cores
Repairing locks and replacing cores as needed
Minor Carpentry and Mechanical repair
Responsible for maintaining accurate records on the location of cores and custody of keys
Maintain the communication facilities, radios and auxiliary generator
Maintaining an ample stock of key blanks, cores, locks and hardware
Responsible for support, monitoring and providing oversight to the Fire Suppression Systems and Security Alarm Systems on property
Responsible for maintaining portions of property alarm systems and ensuring user data is up to date
Escalate problems (when required) to a Service Desk or Leadership
Qualification
Required
Must be 18 years of age
Must have mechanical/technical experience
High school diploma or equivalent required
Candidate will have to pass a background check and credit check and role is subject to drug screen
Must possess valid driver's license and insurance and be able to operate/drive a company vehicle, TN preferred
Must have demonstrated experience with Windows Operating systems
Firm grasp on networking concepts such as IP addressing, etc
Experience with basic routing and switching
Familiar with Ethernet cabling including Cat5 punch down and termination
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must be able to learn and retain new tasks and information
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to lift up to 100lbs
Able to have manual dexterity necessary to complete all job duties
Ability to work comfortably at heights up to 60 ft
Able to meet the physical demands of the job
Able to tolerate various temperatures while working outdoors
Able to add, subtract, multiply and divide with accuracy
Able to be flexible and handle frequent changes in priorities
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to comprehend instructions and retain information
Able to get along with other employees to work out problems and resolve conflicts
Maintain a positive attitude toward Dollywood and abide by policies, practices, and procedures
Be a cooperative team player and able to work varying work schedules and assignments
Carry out duties in a professional and courteous manner that is according to all applicable laws and company policies, practices and procedures
Alert and mentally responsive
Must be able to effectively communicate with fellow Hosts and Guests using verbal and written methods
Preferred
Experience assisting with fire and flood prevention preferred
Experience responding to calls for service regarding serious situations
Associates Degree in related field preferred
Preferred minimum of one (1) year experience in a service role in fast paced, service-oriented environment
Preferred minimum of two (2) years of experience with camera or electronic Access Control systems
Preferred to be working toward or already have CompTIA A+ and Network+ Certifications
Company
The Dollywood Company
Dollywood is world's best theme park, delivering a world class experience where families can make memories and will cherish forever.
1001-5000 employees
H1B Sponsorship
The Dollywood Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
Funding
Current Stage
Late StageLeadership Team
Shylo Ewing
Human Resources Business Partner
Recent News
2025-08-06
2025-05-17
Company data provided by crunchbase