Capgemini · 3 hours ago
Delivery Leader
San Francisco, CA
Full-time
Onsite
Senior Level, Lead/Staff
$190K/yr - $210K/yr
8+ years expCapgemini is a global business and technology transformation partner, and they are seeking a Delivery Leader to manage the end-to-end delivery of the AI Customer Support Agent initiative. This role involves overseeing agile program management, client engagement, and ensuring alignment between business goals and technical execution for successful deployment of AI solutions.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Lead the delivery of the AI Customer Support Agent across all phases—discovery, MVP, production hardening, and scaling
Manage cross-functional workstreams including AI architecture, ML engineering, data engineering, DevOps, and compliance
Oversee sprint planning, backlog grooming, and release management using Agile/Scrum methodologies
Ensure timely execution of workflows such as work_customer_issue, run_workflow, and escalate_to_human
Serve as the primary point of contact for client stakeholders
Facilitate strategic workshops on SOP design, escalation protocols, and agentic persona mapping
Translate business requirements into actionable delivery plans and ensure alignment with KPIs (e.g., containment rate, CSAT, AHT)
Implement delivery governance structures in line with SOC 2, GDPR, and CCPA requirements
Monitor audit logging, authorization enforcement, and PII sanitization across workflows
Support distributed tracing and observability setup for production environments
Track delivery metrics including token usage, escalation rates, and tool reliability
Identify and mitigate delivery risks including LLM cost overruns, tool failures, and latency regressions
Ensure concurrency control and optimistic locking mechanisms are in place for multi-user scenarios
Qualification
Required
8+ years of experience in delivery management, preferably in AI/ML or enterprise software programs
Proven track record of leading complex engagements involving GenAI, LangChain, and cloud-native architectures
Strong understanding of LLM orchestration, agentic AI frameworks, and tool-calling agents
Experience with Agile delivery, DevSecOps, and distributed systems (e.g., Redis, PostgreSQL, Kubernetes)
Familiarity with compliance frameworks and enterprise security protocols
Excellent communication and stakeholder management skills
Experience with Anthropic, OpenAI, and LangChain integration
Background in telecom, customer service, or enterprise support platforms
Exposure to AI Factory operating models and GenAI scaling strategies
Ability to manage hybrid teams across onshore/offshore delivery models
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas SBU | Member of the Group Executive Board
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