Help Desk Administrator jobs in United States
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Municipal Credit Union · 5 hours ago

Help Desk Administrator

positionNYC Metro Area
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$20/hr - $33/hr

Municipal Credit Union is a well-established financial institution dedicated to helping New Yorkers build better tomorrows. The Help Desk Administrator role serves as the primary contact for MCU staff needing IT assistance, focusing on resolving customer issues efficiently and respectfully.

BankingFinanceFinancial Services

Responsibilities

Manage Help Desk tickets in a timely manner using customer service call center skills
Respond to customer issues via phone, email and computer chat
Document customer interactions
Run diagnostics to resolve customer reported issues
Escalate issues to the next Tier with next level of difficulty
Install, make changes and repair computer hardware and software
Follow-up with customers to ensure issues are resolved
IT Troubleshooting
Prioritization of customer needs
Report generation
Flexible schedule
Answering calls, asking probative questions, connecting dots, deducing solutions
Intuitive understanding of contemporary IT systems
Triage skills, diagnostic skills, questioning skills
Excel, PowerBI, organization of information
Time management, planning ahead

Qualification

IT TroubleshootingHelp Desk ManagementComputer Hardware RepairMicrosoft Office SuiteReport GenerationCustomer Service SkillsTime ManagementCommunication SkillsOrganizational Skills

Required

Manage Help Desk tickets in a timely manner using customer service call center skills
Respond to customer issues via phone, email and computer chat
Document customer interactions
Run diagnostics to resolve customer reported issues
Escalate issues to the next Tier with next level of difficulty
Install, make changes and repair computer hardware and software
Follow-up with customers to ensure issues are resolved
IT Troubleshooting
Prioritization of customer needs
Report generation
Flexible schedule
Ability to work well under pressure and with minimal supervision
Proficiency in Microsoft Office Suite
Available to work flexible hours

Benefits

Competitive Compensation
Medical And Dental Benefits
401K with employer match
Flexible paid time off

Company

Municipal Credit Union

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Municipal Credit Union has been serving the financial needs of our members since 1916.
dateFounded in 1916
location
New York, New York, USA
people-size501-1000 employees
web-link
https://nymcu.org

Funding

Current Stage
Late Stage

Leadership Team

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Kyle Markland
Chief Executive Officer
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Frank Madeira
Chief Financial Officer
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Recent News

PR Newswire
Municipal Credit Union Foundation Donates $150,000 to City Harvest to Help Feed NYC
2025-05-16
Digital Trends
Where is Tom Holland’s Spider-Man in Avengers: Doomsday?
2025-03-29
GameSpot
The MCU Should Replace Jonathan Majors' Kang With Gugu Mbatha-Raw's Ravonna Renslayer
2023-12-20
Company data provided by crunchbase