Floor Coverings International · 5 hours ago
Customer Experience & Operations Coordinator
North Attleboro, MA
Part-time
Hybrid
Entry, Mid Level
$25/hr - $32/hr
2+ years expFloor Coverings International is a locally owned, family-run business serving Massachusetts and Rhode Island. The Customer Experience & Operations Coordinator is responsible for managing customer interactions, scheduling appointments, and supporting marketing efforts while ensuring efficient operations.
Home Decor
Responsibilities
Respond promptly to new leads via phone, text, and email
Schedule in-home appointments for the sales team
Follow up consistently on unbooked, stalled, or “not yet” leads
Reach out to customers to confirm details, next steps, or appointments
Support referral and repeat-customer outreach
Accurately track where every lead originates
Maintain clean CRM data with no missing lead sources
Update lead status as it moves through the pipeline
Ensure follow-up is completed and documented
Assist with home shows, community events, and local initiatives
Capture lead information accurately at events
Assist with basic QuickBooks hygiene (income/expense entry, deposit tracking)
Help confirm deposits and send payment links when needed
Support the owner with follow-ups, scheduling help, and administrative tasks
Keep office systems and records organized
Qualification
Required
Strong phone and written communication skills
Organized, detail-oriented, and persistent with follow-up
Comfortable asking for next steps and handling light money-related conversations
Able to work independently and take ownership
Preferred
2+ years in a customer-facing, scheduling, operations, or coordination role preferred
QuickBooks experience is a plus, but not required
Experience in home services, construction, or trades is a plus
Benefits
Bonus based on performance
Flexible schedule
Opportunity for advancement
Training & development
Performance-based bonus opportunity
Paid training
Company
Floor Coverings International
Floor coverings provides innovative designs n flooring and constructional oriented services.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2003-10-20Acquired
Leadership Team
Jeff Bray
CEO
Jeremy Witte
CEO/Owner
Recent News
Floor Coverings International
2025-10-29
2025-07-28
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