Customer Service Representative jobs in United States
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MRPC · 8 hours ago

Customer Service Representative

positionButler, WI
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

MRPC is a company focused on manufacturing, and they are seeking a Customer Service Representative. This role involves entering and maintaining customer service data, responding to inquiries, and participating in continuous improvement initiatives.

Archiving ServiceHealth CareProfessional Services

Responsibilities

Provide trade show planning and marketing promotional assistance
Assist with MRPC web-site updates and E-newsletter support
Provide customer hospitality for visitors to MRPC
Promote and maintain positive customer relationship within the product services offered
Respond to customers inquiries relative to order status, such as shipping, delivery dates, order changes, cancellations, complaints, warranties, and requests for quotations, literature, parts list, etc. as required
Timely responses provided to customers on expediting quotes
Timely responses on order status, shipping and delivery commitments and inform the Senior Customer Service Representative of any conditions that may require resolutions
Inputting of appropriate data into the ERP system relative to the customer orders, data and communications as required
Prepare and distribute various reports, to include engineering project status, quote log, customer schedule and backlog reports
Maintain service records, customer files and orders as required
Learn and enhance other skills within material management
Continuous improvement projects to streamline use of IQMS
Track progress on versatility matrix for department depth

Qualification

Customer service experienceERP system proficiencyData entry skillsContinuous improvementCommunication skills

Required

MUST HAVE PREVIOUS CUSTOMER SERVICE EXPERIENCE IN A MANUFACTURING ENVIRONMENT TO BE CONSIDERED
All candidates must complete a Culture Index at https://go.cultureindex.com/s/0879C30000

Company

MRPC

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MRPC is a single-source provider of innovative medical device components and assemblies, located in Butler, WI.
dateFounded in 1921
location
Butler, Wisconsin, USA
people-size51-200 employees
web-link
http://mrpcorp.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2025-10-14Acquired

Leadership Team

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Greg Riemer
President & CEO
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Carl Lider
Chief Operating Officer
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Recent News

BizTimes - Milwaukee Business News
Butler-based MRPC begins $3 million cleanroom expansion
2024-10-26
Company data provided by crunchbase