Liberis · 4 hours ago
Collections Agent
Atlanta, Georgia, United States
Full-time
Hybrid
New Grad, Entry LevelLiberis is a company dedicated to empowering small and medium-sized businesses with embedded financial solutions. The Collections Agent will manage the in-house collection process, driving up collection rates while ensuring a high-quality customer experience.
Financial ServicesFinTechSoftware
Responsibilities
Conducting daily monitoring into our receivables book to uncover underperforming and inactive customers, using your sharp analytical skills to identify patterns and opportunities
Solving puzzles: diving deep in to the why behind customer inactivity, utilising a variety of resources to uncover the most efficient solutions for rehabilitating these customers
Direct engagement: connecting directly with our customers through daily phone calls and emails, bringing energy and enthusiasm to every interactions as you work to reignite their engagement
Legal liaison: contacting customers we’ve been unable to reach via legal letters, to ensure our message is clear and our approach is effective
Take charge in ensuring that defaulting account volumes stay within budget limits by strategizing and implementing tactics to minimise the need for accounts to be sent for Debt Collection
Fairness Ambassador: above all, you’ll champion our commitment to treating customers fairly, ensuring that every action you take reflects the Liberis behaviours and strengthens our customer relationships
Thrive in an environment that encourages independent decision-making and have the autonomy to manage and prioritise your daily workload, while always having the support of your team and line managers
Qualification
Required
Demonstrated experience within a collections team, preferably in SME collections
A proven ability to self-manage and prioritise tasks effectively
Excellent interpersonal communication skills, enabling seamless interactions with individuals at all levels
High level of integrity in all actions and decisions
Proficiency in Excel
Keen attention to detail to ensure accuracy and precision in all tasks
Ability to identify and propose improvements to processes and procedures
Preferred
If you're fluent in French or Spanish, that would be an advantage!
Company
Liberis
Liberis is a finance platform that offers business financial services.
Founded in 2007
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$558.09MKey Investors
BCI Capital,HSBC Innovation BankingSilicon Valley Bank UKBarclays Bank
2024-12-31Series Unknown
2023-12-06Debt Financing· $111.76M
2023-01-30Debt Financing· $32.11M
Leadership Team
Rob Fairfield
Chief Executive Officer
Jane Moon
Chief Legal Officer
Recent News
2025-12-05
2025-10-29
Company data provided by crunchbase