Lloyd Morgan China · 1 day ago
Field Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$100K/yr - $120K/yr
2+ years expLloyd Morgan China is a pioneering technology company at the forefront of logistics automation, developing intelligent storage and retrieval systems. The Field Operations & Support Engineer will be responsible for the technical success of warehouse automation projects in North America, ensuring seamless communication between clients and the R&D team in China.
Staffing & Recruiting
Responsibilities
On-site Equipment Installation & Commissioning：Help on-site installation, debugging, and acceptance of intelligent warehousing equipment (robots and supporting systems) for U.S. clients. Ensure equipment operates stably and meets technical standards and customer requirements, providing on-site operation guidance to client teams as needed
On-site Issue Management & Documentation：Proactively collect, record, and troubleshoot on-site equipment problems in a timely manner. Compile detailed technical documents (including problem descriptions, handling processes, and solutions), and complete accurate Chinese-English translation of documents to ensure information is traceable and shareable
Customer Requirement Collection：Engage with the client’s team on-site to gather, sort out, and record their business needs, pain points, and improvement suggestions related to company equipment and solutions. Conduct preliminary demand analysis to lay a foundation for follow-up solution optimization
Cross-team Communication with China：Establish efficient information interaction channels with company’s domestic teams (R&D, production, logistics, sales). Timely synchronize logistics information (equipment delivery, customs clearance status), product problems (on-site faults, technical defects), and imported customer needs (from clients and other stakeholders) to ensure seamless collaboration and problem resolution
Customer Relationship Maintenance：Maintain close on-site communication with clients, promptly respond to their technical and operational inquiries, and coordinate internal resources to address customer concerns. Enhance customer satisfaction and loyalty to company brand through professional service
Qualification
Required
Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, Automation, or related fields
2-3 years of relevant work experience in on-site technical support, equipment commissioning, or project coordination, preferably in the warehousing automation, logistics technology, or robotics industry
Proven experience in on-site problem troubleshooting, documentation compilation, and cross-team communication is essential
Ability to independently complete on-site equipment installation and debugging; basic understanding of mechanical and electrical principles, with strong problem-solving skills for on-site faults
Fluent in both English and Chinese (spoken and written). Ability to accurately translate technical documents and communicate effectively with Chinese domestic teams and English-speaking clients
Excellent cross-cultural communication and coordination skills, able to efficiently link on-site clients and domestic teams, ensuring smooth information transmission and task promotion
Strong ability to compile technical documents, with rigorous work attitude and attention to details, ensuring accurate recording and sorting of problems and requirements
Willing to travel to client sites across the U.S. (as needed), able to adapt to on-site work environments and flexible work arrangements
Preferred
Familiar with intelligent warehousing equipment, automation systems, or related technical fields is preferred, with a basic understanding of robot operation and maintenance
Familiar with project management tools (e.g., Jira, Trello, DevOps, Feishu Project) or technical documentation software is a plus
PMP certification is preferred but not mandatory
Understanding of warehousing robots and BOM/SOP management processes is highly preferred
Benefits
Health insurance
Paid leave
Professional skill training
Company
Lloyd Morgan China
Lloyd Morgan previously part of the Australian leading recruitment consultancy listed in the Australian Securities Exchange – Ignite Limited Established in 1984.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase