Google · 1 day ago
Manager, Google Gemini
Boulder, CO
Full-time
Onsite
Mid, Senior Level, Lead/Staff
$168K/yr - $249K/yr
10+ years expGoogle is a leading technology company that aims to create products and services that enhance the world. They are seeking a Manager for Google Gemini to lead critical support workflows, execute operational turnarounds, and evolve their support services to meet user needs effectively.
AppsArtificial Intelligence (AI)Cloud StorageSearch EngineSEO
Responsibilities
Provide leadership for critical support workflows including Social, Community, support and help center
Execute a complete operational turnaround of our social support presence. Reincubate the entire operation to identify where the opportunities are. Partner with Marketing and Communications to manage escalations
Evolve our nascent one-on-one support pilot into a differentiated service. Own the vendor relationship, define quality standards (Quality), and build the infrastructure for future premium support offerings
Partner with the Content Lead to ensure our self-help ecosystem keeps pace with weekly model updates, shifting from static articles to dynamic, AI-first knowledge retrieval. Identify the opportunity and experiment with AI driven chat support
Manage a team, by auditing ticket queues, reviewing user sentiments, and understanding the operational reality of the workflows
Qualification
Required
Bachelor's degree or equivalent practical experience
10 years of experience leading the organizational changes or process improvements within the corporate environment
3 years of experience in people management
Experience managing operations, including budget oversight and performance management
Preferred
Experience managing support teams for a consumer brand
Experience leading support transformations during periods of crisis
Ability to partner with Product, Engineering, and Marketing leadership
Ability to navigate ambiguity and create structure, playbooks, and processes
Benefits
Bonus
Equity
Benefits
Company
Google specializes in internet-related services and products, including search, advertising, and software. It is a sub-organization of Alphabet.
10001+ employees
H1B Sponsorship
Google has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8763)
2024 (8872)
2023 (9682)
2022 (11626)
2021 (9109)
2020 (9785)
Funding
Current Stage
Public CompanyTotal Funding
$26.1MKey Investors
Kleiner Perkins,Sequoia CapitalAndy Bechtolsheim
2004-08-19IPO
1999-06-07Series Unknown· $25M
1998-11-01Angel· $1M
Leadership Team
Sundar Pichai
CEO
Thomas Kurian
CEO - Google Cloud
Recent News
Small Business Trends
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Search Engine Journal
2026-01-24
Company data provided by crunchbase