TEKsystems · 3 hours ago
Desktop Support Technician
Bristol, IN
Contract
Onsite
Mid, Senior Level
$20/hr - $27/hr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Support Technician to improve employee productivity by resolving hardware and software issues. The role involves troubleshooting, providing support for desktop/laptop devices, and acting as an escalation point within the Service Desk team.
Information Technology
Responsibilities
Assists the Level 3 with installs and repairs on:
Standalone and networked printers (Windows environment)
Video conferencing equipment
Other peripherals as assigned
Responds to and investigates customer inquiries, concerns, and issues via phone, ticket, and e-mail in a timely and courteous manner
Advanced troubleshooting of hardware and software issues related to desktop/laptop devices on Windows 7/10 systems either in-person or remotely
Provide support for identified Level 3 issues where solutions have already been documented and have a Runbook/Knowledgebase
Escalates complex and advanced issues to Level 3 support, with full descriptions of problems and actions taken prior
Identify and suggest possible improvements on processes and procedures
Maintain working knowledge of products and/or services
Other tasks as assigned
Qualification
Required
5 years IT experience
Proficient in Microsoft Office (Outlook, Teams, OneDrive, etc.) – Large user base with these apps
Proficient in Hardware support and troubleshooting – Needs to know how to test and fix faulty hardware, swap out, etc
Proficient in Network Printers and troubleshooting – Tons of Network printers in BRIS, this is a must!
Advanced troubleshooting of hardware and software issues related to desktop/laptop devices on Windows 7/10 systems either in-person or remotely
Provide support for identified Level 3 issues where solutions have already been documented and have a Runbook/Knowledgebase
Escalates complex and advanced issues to Level 3 support, with full descriptions of problems and actions taken prior
Identify and suggest possible improvements on processes and procedures
Maintain working knowledge of products and/or services
People person, needs to have a good attitude, friendly and outgoing
Thick skin, this site is tough and needs someone who can roll with the punches
On the fly adaptability – lots of different assignments, changes day to day
Show up and be punctual!
Self-motivated
Preferred
MSP background is a plus (not a requirement)
A+ is also a plus (again, not a requirement)
PC Imaging, or some form of knowledge within this area
Laptop and Desktop deployment
IOS and Android familiarity. We deploy a ton of cell phones and tablets. Will need this in Bristol
Basic Active Directory knowledge, password resets, etc
Basic Azure knowledge, or able to quickly learn on the fly (not a ton done here, just need it for misc. tasks)
Basic networking knowledge. There are times we need to work with the upper IT departments and having this is helpful
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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