TEKsystems · 5 hours ago
IT Technical Analyst
Gaylord, MN
Full-time
Onsite
Entry, Mid Level
$25/hr - $28/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking an IT Technical Analyst to provide technical support for office and manufacturing environments. The role involves managing service requests, troubleshooting complex issues, and participating in projects such as software rollouts and plant technology upgrades.
Information Technology
Responsibilities
Provides technical support for office and manufacturing environments, handling immediate support requests and implementing long-term projects with limited supervision
Managing service requests
Troubleshooting complex issues
Participating in projects such as software rollouts and plant technology upgrades
Configuring, deploying, and maintaining enterprise endpoint devices
Supporting mobile programs
Recommending technology solutions to improve efficiency
Collaborating with IT teams and plant management
Adhering to company policies
Participating in shared on-call responsibilities for after-hours emergencies
Qualification
Required
Technical Proficiency Across Core IT Systems
Strong knowledge of PC hardware, Windows operating systems, and system management tools
Familiarity with Active Directory, SCCM, MDT (or similar), O365, and Windows 10
Understanding of networks, servers, and databases
Exceptional Customer Service and Communication Skills
Ability to calmly and effectively manage customer problems and requests
Strong communication and documentation experience, as this role represents IT at all locations
Problem-Solving and Troubleshooting Ability
Capability to resolve complex technical issues using troubleshooting tools, experience, and creativity
Ability to work independently with limited supervision while prioritizing and managing multiple tasks
Strong organizational and time management skills
Ability to work across the organization to identify, troubleshoot, and resolve complex issues
Experience with plant-related technology (e.g., label printers, handheld devices, lift computers/scanners)
Understanding of ITIL process framework
Ability to lead small to medium initiatives and projects
Strong sense of urgency and ownership in delivering service
Two-year technical degree, related technical certifications, or equivalent work experience
2+ years of experience in an IT support environment
Willingness to travel domestically (about 10%) and participate in shared on-call support for after-hours emergencies
Preferred
Prior experience in a manufacturing setting
Familiarity with mobile device programs and Mobile Device Management (MDM)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase