TEKsystems · 3 hours ago
Bilingual Customer Service Representative
Spokane Valley, WA
Contract
Onsite
Entry Level
$19.50/hr - $19.50/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Member Support Specialist who is passionate about delivering exceptional service. In this role, you will support members by phone and email, ensuring every interaction reflects the company's commitment to care and clarity while building long-lasting relationships.
Information Technology
Responsibilities
Deliver outstanding member service that builds trust and long‑lasting relationships
Answer general inquiries and complete account maintenance through phone and email channels
Meet and exceed key performance metrics while maintaining high‑quality service standards
Research, troubleshoot, and resolve member concerns promptly—leveraging mentorship from supervisors and leads
Take full ownership of member issues, set clear expectations, and provide timely follow‑up and resolution
Identify opportunities to educate members about credit union products, promotions, and services—generating referrals that deepen engagement
Stay up to date with credit union policies, procedures, and regulatory guidelines
Support team success and contribute to a positive, collaborative environment
Perform additional duties as assigned to support team and organizational goals
Qualification
Required
1+ year of customer service experience
Bilingual in Spanish and English
Ability to multi-task, organize, and prioritize work in a dynamic environment
A proactive problem solver who approaches tasks with urgency and care
Strong verbal and written communication skills
Member-focused mindset with a friendly, professional demeanor
Comfortable using online systems and modern technology
Proficiency with Microsoft Office; familiarity with call-center tools a plus
Creativity and critical thinking when resolving complex member concerns (within policy)
Courtesy, tact, and diplomacy in every interaction
Ability to analyze information and recommend realistic operational improvements
Education: High school diploma required; college coursework or degree preferred
Preferred
College coursework or degree preferred
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase