TEKsystems · 3 hours ago
Desktop Support Analyst
Anoka, MN
Full-time
Onsite
Entry Level
$22/hr - $28/hr
1+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking a Desktop Support Analyst to troubleshoot hardware, software, network, and operating system issues while providing remote support and collaborating with team members to ensure timely resolution of IT support requests.
Information Technology
Responsibilities
Address assigned issues using problem solving skills
Escalate and work with Sr Support Specialists on tasks requiring advanced technical skills
Strong teamwork skills to collaborate effectively with other team members
Work with leadership to understand the needs of the IT Support customer base
Work with IT leadership and peers to understand IT Support processes and procedures
Troubleshoot hardware, software, network, and operating system issues
Take ownership of assigned issues to ensure timely resolution according to SLA
Analyze, diagnose, and resolve end-user problems
Provide remote support for systems and applications using standard client tools
Expedite issue resolution by coordinating with team members and management
Accurately document details of issues, troubleshooting, and resolutions
Develop and submit knowledge base articles for review and approval
Provide on-call support during non-business hours when needed
Other IT Support and project tasks as assigned
Qualification
Required
1+ years supporting Windows and iOS environments in large enterprises
knowledge of Windows 10/11, Office 365, iOS, device management
knowledge of SCCM, Azure AD, Active Directory, O365
Working knowledge of disk imaging including PXE booting devices using SCCM
knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and VPNs
Experience supporting the deployment and changes of networking infrastructure
Maintain accurate inventory of IT assets
Ability to manage customer relationships with poise and professionalism
Strong problem solving and advanced troubleshooting skills
Excellent written and verbal communication abilities
Detail-oriented with strong documentation skills
Strong desire to continuously expand your technical knowledge
Experience working with ticket management systems (Fresh Service experience a plus)
Ability to meet physical demands of role
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase