TELUS Digital · 11 hours ago
Customer Service Representative (Las Vegas)
Las Vegas, NV
Full-time
Onsite
New Grad, Entry LevelTELUS Digital is a company that values energy, drive, and enthusiasm in its employees. The Customer Service Representative will respond to inbound customer inquiries, ensuring professional and accurate service while aiming to resolve issues effectively.
Information Technology & Services
Responsibilities
Respond to inbound calls relating to customer service
Handle a full range of customer inquiries including balance inquiries, transaction reviews, fee and finance charge removal requests, balance transfers, reward & airline mile accumulation inquiries, payment questions and complaints
Represent and protect the brand, ensuring each Customer connection is professional and accurate
Provide excellent customer service through active listening
Aim to resolve issues on the first interaction by being proactive, patient, empathetic, and understanding
Qualification
Required
Prior customer service experience providing customer issue resolution
Minimum typing speed of 35 WPM with excellent spelling and grammar
Very customer service focused, able to deal with customers in a friendly and polite manner
Passionate about customer service and being an advocate for our customers
Strong analytical, problem-solving, and troubleshooting skills
An effective team player who can also work independently
Comfortable working in a fast-paced environment and able to adapt to change efficiently
Proven ability to deal with problems and solve them effectively
Excellent written and spoken English language communication skills
Robust multi-tasking skills (e.g., able to log calls and interact with the customer simultaneously)
Professional phone demeanor
Flexibility to work a 40 hr work week during any day/any shift as needed within the program's hours of operation: 24 hours | 7 days a week
High school diploma or equivalent
Benefits
Competitive salaries and benefits
Caring culture
Company
TELUS Digital
TELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time.
Founded in 2005
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Puritt
President & CEO
Beth Howen
Chief Transformation Officer
Recent News
2025-11-14
Company data provided by crunchbase