Restaurant Technologies · 8 hours ago
Field Operations Service Manager
North Billerica, MA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $100K/yr
5+ years expRestaurant Technologies is the leading provider of innovative bulk cooking oil management services to the food service industry. The Field Operations Service Manager will lead a team of oil technicians, ensuring customer satisfaction and operational excellence while developing and coaching the team to exceed performance metrics.
Food and BeverageRestaurants
Hiring Manager
Rachel De Ville
Responsibilities
Responsible for leading and developing team to drive high performance and Restaurant Technologies values
Responsible for developing, managing and coaching depot employees in person and virtually
Accountable for workforce planning, training as well as workforce engagement, performance management, recognition, development and coaching
Leads the implementation of systems and processes to maintain a highly engaged workforce
Accountable for actively addressing engagement and individual performance issues
Responsible for executing high levels of customer service in an efficient manner
Collaborates with Regional Planner, Operations Support Admin and other functional partners to ensure ability to meet customer demand
Ensures that customers are satisfied and any inquiries, incidents and issues are resolved in timely manner
Responsible for achieving depot operations performance through continuous improvement practices and leading Operational Excellence
Specific responsibilities include: managing depot expenses, service and distribution performance through efficient operations
Responsible for leading safety, DOT and quality control management practices within a depot
Qualification
Required
5+ years' experience in operations or restaurant industry
Proven track record in managing customer service challenges which result in mutual wins
Comfortable working in fast paced, growth environment
Ability to motivate others and build highly engaged and effective teams
Self-aware; knows strengths and weaknesses and actively pursues ways to improve
Possesses managerial courage to say what needs to be said, address poor performance and lead courageously
Strong interpersonal communication skills and the ability to influence across the organization
Preferred
2+ years of management experience including experience in managing performance, coaching, handling conflict and developing employees
Bilingual Spanish and English
Benefits
Professional development
Competitive health care coverage
Incentives
A healthy work and life balance
Company
Restaurant Technologies
Restaurant Technologies creates safer, smarter foodservice kitchens through cooking oil and hood and flue management solutions.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$85MKey Investors
Parthenon Capital PartnersBain Capital Credit,MCG CapitalABS Capital Partners
2022-02-28Acquired
2006-02-10Private Equity· $10M
2006-02-10Debt Financing· $50M
Leadership Team
Jeffrey Kiesel
Chairman, CEO, & President
Alissa Partee
Chief Operations Officer
Recent News
2026-01-16
Restaurant Technologies
2025-12-03
Restaurant Technologies
2025-06-13
Company data provided by crunchbase