Axelon Services Corporation · 3 months ago
Salesforce Support Analyst
Iselin, NJ
Full-time
Onsite
Senior Level
$87/hr - $87/hr
5+ years expAxelon Services Corporation is seeking a skilled Salesforce Support Analyst with strong problem-solving abilities and expertise across the Salesforce platform and MuleSoft integration solutions. This role provides expert-level support to internal users while ensuring optimal system performance and seamless enterprise integrations.
ConsultingProject ManagementRecruitingStaffing Agency
Responsibilities
Serve as primary contact for complex Salesforce and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
Partner with business users and development teams; translate technical concepts; participate in release management and testing
Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training
Qualification
Required
5-8 years in Salesforce administration and support with MuleSoft integration experience
Strong Salesforce administration proficiency (security model, data management, customization)
Working knowledge of MuleSoft Anypoint Platform and API management
Experience with SOQL, Data Loader, REST/SOAP APIs
Basic understanding of Apex and Visualforce for troubleshooting
Familiarity with version control and change management
Exceptional analytical and problem-solving abilities
Excellent communication skills with ability to explain technical concepts to diverse audiences
Strong attention to detail and ability to manage multiple priorities
Customer-service oriented with collaborative mindset
Preferred
Salesforce Administrator certification (ADM 201)
Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer
Experience with Einstein Analytics, Agile/Scrum, and DevOps practices
Company
Axelon Services Corporation
For more than 40 years, Axelon has been exceeding market expectations and delivering top talent to the Fortune 500.
501-1000 employees
H1B Sponsorship
Axelon Services Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (14)
2023 (3)
2022 (7)
2021 (17)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Tania Obeid
Chief Executive Officer
Cynthia Lah
Chief Operating Officer
Company data provided by crunchbase