TEKsystems · 5 hours ago
Customer Service Representative
Chino, CA
Contract
Onsite
New Grad, Entry Level
$20/hr - $20.50/hrTEKsystems is a leading provider of business and technology services, seeking a Customer Service Representative to deliver exceptional customer support. The role involves handling a variety of calls related to recalls, warranties, and claims while ensuring customer satisfaction and achieving performance targets.
Information Technology
Responsibilities
Coordinate airbags recall appointments and provide all necessary dealership information
Manage 30-40 calls per shift, addressing inquiries about recalls, warranties, and radio codes with ease
Accurately document customer concerns to create detailed cases
Offer valuable information to customers, ensuring cases are resolved or appropriately dispatched
Collaborate with teammates for continuous feedback and professional growth
Handle settlement calls with utmost professionalism
Provide comprehensive support and details on claims
Utilize call center software to efficiently manage interactions and data
Achieve performance targets in call handling, customer satisfaction, and resolution rates
Navigate multiple screens and software systems to assist customers effectively
Qualification
Required
Must be able to work with a team and on their own
Must be able to type 35WPM minimum
Computer skills - able to navigate multiple screens, tabs, software, etc
Previous customer service experience
Good decision making skills - must be able to work independently with little supervision
Call center experience
Customer service experience
Computer navigation skills
De-escalation skills
Multitasking abilities
Availability Monday-Friday from 6am-5pm across various schedules
Ability to manage 30-40 calls per shift
Ability to accurately document customer concerns
Ability to offer valuable information to customers
Ability to collaborate with teammates
Ability to handle settlement calls professionally
Ability to provide comprehensive support on claims
Ability to achieve performance targets in call handling, customer satisfaction, and resolution rates
Ability to navigate multiple screens and software systems
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase