Uber · 8 hours ago
Premium Customer Support Specialist - Autonomous Vehicles
United States
Full-time
Remote
New Grad, Entry Level
$21.10/hr - $21.10/hr
0+ years expUber is a leading company in the transportation industry, focusing on delivering world-class customer support through its Community Operations organization. The Premium Customer Support Specialist role involves providing high-quality support to customers using Uber's Autonomous Vehicles, ensuring customer satisfaction and resolving issues efficiently.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Provide high quality customer support both verbal and written
Deliver high customer satisfaction and demonstrate empathy while solving customer concerns as efficiently, politely, and professionally as possible
Highly motivated problem solver with an ownership mentality
Be An Owner. Passionate and self-driven, you are deeply committed to taking Uber support to the next level and rise to the occasion to solve problems, big and small. You have the initiative to solve problems on your own
Willing to go above and beyond in an effort to deliver a world-class customer experience
Work on both phone and ticket-based cases and resolve escalations
Comfortable and personable when handling customers via phone or email
Solve problems and address unsatisfactory consumer experiences with ownership and service recovery. Care about individual consumer experiences
Comfortable using multiple platforms and tools to identify issues and possible resolutions
Change course as priorities shift in real time with new inbound issues
Keep up to date with new challenges from our consumers, and the changes and product improvements from our internal teams
Interested in finding opportunities for improvement (enhancements or bugs) as you advocate for customers
Qualification
Required
6 months minimum experience in retail, hospitality, or customer service in-person or contact center environment
Computer skills
Comfortable operating in multiple modalities
Attention to detail, problem-solving, communication (written and verbal), tech savvy, critical thinking related to investigating issues, basic interaction with stakeholders, timeliness & efficiency, EQ
Comfortable operating in multiple modalities; Language proficiency (basic English may be required)
You must be legally authorized to work in the United States to be considered for this position
Preferred
Premium support experience
Retention experience
Ability to quickly adapt to change
Critical thinking, problem solving
Strong communication
Benefits
Eligible to participate in Uber's bonus program
May be offered other types of comp
Eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
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