NetRoadshow Inc. · 8 hours ago
Customer Success / Conferencing Hybrid Role
Birmingham, Alabama, United States
Full-time
Hybrid
New Grad, Entry LevelNetRoadshow Inc. is seeking a Customer Success / Conferencing Hybrid Role focused on enhancing customer relationships and managing conferencing duties. The role involves proactively engaging with customers, collaborating with internal teams, and ensuring successful delivery of services during peak event times.
BankingFinTechInformation TechnologyInternet
Responsibilities
Proactively add value, engage and build relationships with Customers related to the successful delivery of NetRoadshow services, meeting SLAs, responsible for escalations, outage communications and ensuring excellence
Position in the market, their product/service goals, and competitive landscape via Quarterly Account Reviews with sales
Cross team collaboration with sales to achieve goals determined in quarterly account review process for specified accounts and generate revenue
Responsible for collaborating with internal teams to onboard and integrate new Customers and develop existing customer relationships
Proactively service customer requests for specified primary and secondary accounts per RE DOC or other customer preferences
Collaborate closely with the CS team to provide coverage of data@ emails from all customers always ensuring a cross-team effort
Build, maintain, and grow, long-lasting customer relationships
Lead and collaborate with cross team initiatives for go-to market new features to discuss and drive adoption
Proactively ensure accuracy of the NRS Service requested from set up to expiration/pricing- to phase out including close collaboration with IT and Training where necessary to improve processes
As necessary, attend conferences and other industry events to capitalize on networking and relationship-building opportunities
Promote a cross-team approach to create better customer experience
Manage Customer input and feedback for all projects with detailed direction and timelines
As part of projects / peak times assist with live events including booking, running and overseeing high profile calls
Qualification
Required
Communication skills: Communication skills are essential for Customer Success Managers, as they often communicate with clients and colleagues in writing and verbally. You may also communicate with customers over the phone or video chat. Effective communication is key to building relationships with clients and colleagues, and it's important to be able to explain complex ideas in an easy-to-understand way
Product knowledge: Customer Success Managers should have a thorough understanding of the products and services they represent. This can help you explain the benefits of the products to potential customers and help you identify ways to improve the products. You can also use product knowledge to identify potential customer needs and recommend products that can fulfill those needs
Critical thinking skills: Critical thinking skills are essential for Customer Success Managers, as they often collaborate with customers to find solutions to their problems. For example, if a customer is dissatisfied with a product or service, the Customer Success Manager may collaborate with the customer and cross teams internally to find a solution
Relationship building skills: Relationship building skills are also important for Customer Success Managers. You may be responsible for developing and maintaining relationships with customers, colleagues, and other business partners
Prospecting
Teamwork and Collaboration
Planning
Building lasting relationships
Critical thinking
Professionalism and strong work ethic
Oral and written communication
Initiative-taker able to motivate others
Enhance and personalize customer experience
Emphasis on achieving customer goals
Ability to manage multiple Projects
Attention to Detail
Company
NetRoadshow Inc.
Founded in 1997, NetRoadshow is the trusted name in providing U.S.
Founded in 1997
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mike Bijon
COO
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