TEKsystems · 7 hours ago
ENTRY LEVEL Help Desk Support
United States
Contract
Remote
Entry Level
$18.50/hr - $18.50/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking entry-level help desk candidates. The role involves providing first call resolution technical support to customers, troubleshooting product issues, and ensuring high-quality customer service.
Information Technology
Responsibilities
Provide first call resolution technical support to all customers via telephone and email regardless of product or complexity of the problem
Deliver professional and top-quality customer service to all customers
Troubleshoot, diagnose, and resolve calls that are focused on product functionality, connectivity, and product failure for software products
Participate in product testing and version updates and rollouts
Clearly and effectively communicate issues
Effectively and accurately document all customer interactions in CRM system
Demonstrate teamwork through sharing knowledge, brainstorming complex customer issues with colleagues, and proactively sharing common issue resolutions throughout the department and across locations
Qualification
Required
At least 1 year of customer service, highly prefer call center experience
Experience within help desk or ability to build computers (no more than 2 years of experience)
Strong verbal and written communication, Must be able to clearly communicate in English
Comfortable navigating Windows environment
Familiar with basic installation and troubleshooting of Windows computer applications
HS diploma
Preferred
customer service oriented
call center
computers/customer service
Troubleshooting
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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