Red Telecom LLC · 22 hours ago
Commercial Operations Analyst
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expRed Telecom LLC is a telecommunications company seeking a Commercial Operations Analyst to support their Carrier Voice business unit. The role involves optimizing profitability, managing vendor relationships, and developing tools for audits to ensure cost efficiency.
Telecommunications
Responsibilities
Review large cost impacts and communicate to business as needed. Review weekly and monthly statistics of all customers and vendors for performance issues and financial issues
Work with internal teams to manage capacity requirements for all voice customers and carriers and all voice products, including engaging vendors when needed to initiate new services, augment existing services, and disconnect services no longer needed
Instruct and lead the operations team on large projects, including new vendor implementation, vendor decommissions, augments, trouble tickets, new product builds and performance issues
Provide accurate, timely, and complete assessment of significant swings in traffic
Help negotiate with vendors on new rates that will drive down costs
Identifies opportunities for process improvements that will result in demonstrated increases in production quality, efficiency, or quantity
Act as liaison between internal departments and our vendors for miscellaneous BAU issues (billing issues, vendor trouble tickets, etc)
Aid in the collection of competitive intelligence through carrier touch points and competitor price lists to support decision making
Continuous development and refinement of models to provide insight to the business and competitive pricing for clients
Develop and deliver management reports on a regular basis
Develop dashboard/scorecards - financial and operational Reporting
Focus on identified Cost Savings Initiatives
Perform other job-related functions and ad-hoc projects
Build and maintain positive relationships with all team members
Ability to handle ambiguity, juggle many tasks at once and quickly shift from one situation or task to another
Qualification
Required
Minimum 8+ years of working telecommunications, specifically voice
Extensive relationship contact list
Extensive experience with the carrier voice product and customer/vendor management
Good understanding of telephone/data networks and interconnection architectures
Familiar with working with RBOCs, LECs, CLECs, and various internal teams to obtain rates, tariffs, need information across multiple departments
Strong quantitative, analytical, and problem solving skills
Candidate must have demonstrated experience interacting with all levels of management
Notable ability to build rapport with customer and vendors
Positive and professional demeanor
Strong multi-tasking skills, ability to thrive in a fast-paced environment
Demonstrated ability to parse, model, analyze, forecast, and report on large volumes of network-traffic related data
High degree of computer literacy; proficiency in Microsoft Office applications – with an extremely strong emphasis on Excel
Provide administrative support and analysis reporting as required
Previous experience using database systems and other software tools to develop simple to complex data models
Ability to work under pressure, maintaining consistent attention to detail
Possess strong attention to detail, excellent organization skills, and ability to balance multiple tactical, operational, and strategic tasks at once
Logical thinker, capable of thinking beyond current processes and the ability to assimilate new techniques
Self-motivated, customer-oriented and able to work effectively in a time critical environment
Proven analytical ability spanning multiple internal business operations
Must have strong interpersonal skills
Company
Red Telecom LLC
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase