Mindlance · 1 day ago
Office Administrative and Customer Support - Customer Service Representative
Millersburg, PA
Full-time
Onsite
Entry, Mid Level
2+ years expMindlance is a company focused on establishing positive relationships with customers. They are seeking a Customer Service Representative responsible for managing customer interactions through effective communication and problem-solving skills, while maintaining excellent customer satisfaction.
Human Resources
Responsibilities
Strong attention to detail and exceptional problem-solving skills combined with exceptional computer skills/literacy including knowledge and experience of Microsoft Office applications
A powerful desire to succeed combined with the ability to execute multiple tasks (working calmly and accurately under pressure) whilst being self-motivated with the ability to work as part of a team, however, with little direct supervision
Ability to ensure and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism through presentation of excellence in organization and team management skills
Ability to develop and maintain working relationships and assist commercial partners by way of detailed monitoring of open orders and communication over prospective orders, appropriate follow up, offering pre and post customer service for complex custom orders and projects
Navigate and partner to communicate optimally with internal functions, updating regularly to guarantee customer requirements are met
Ability to demonstrate excellent communication skills reflecting a positive, professional, and customer centered organization
Adhere to the Company’s instructions and policies related to order management and customer relations and to meet established goals
To perform any other duties as may be required within the remit of the role
To understand and accept personal responsibilities for Health & Safety on site in compliance with local legislation and the Company’s Health & Safety Management
Timely responsiveness
Time management
Ability to prioritize
Qualification
Required
Requires a High School Diploma or equivalent GED
Minimum of 2 years relevant work experience
Excellent interpersonal skills both written and verbal, including digital literacy, exceptional detail orientation, strong follow up, and ability to solve problems
Strong attention to detail and exceptional problem-solving skills combined with exceptional computer skills/literacy including knowledge and experience of Microsoft Office applications
A powerful desire to succeed combined with the ability to execute multiple tasks (working calmly and accurately under pressure) whilst being self-motivated with the ability to work as part of a team, however, with little direct supervision
Ability to ensure and influence customer satisfaction by demonstrating tact, sensitivity, and professionalism through presentation of excellence in organization and team management skills
Ability to develop and maintain working relationships and assist commercial partners by way of detailed monitoring of open orders and communication over prospective orders, appropriate follow up, offering pre and post customer service for complex custom orders and projects
Navigate and partner to communicate optimally with internal functions, updating regularly to guarantee customer requirements are met
Ability to demonstrate excellent communication skills reflecting a positive, professional, and customer centered organization
Adhere to the Company's instructions and policies related to order management and customer relations and to meet established goals
Timely responsiveness
Time management
Ability to prioritize
Preferred
Bachelor's degree preferred, but not required
Experience in Order Entry, Customer Excellence, or equivalent is preferred and ideally within the manufacturing or distribution industries
Previous experience in developing customer relations and demonstrable interpersonal, communication and customer service skills
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
2025-11-19
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2025-05-17
2025-04-14
Company data provided by crunchbase