TEKsystems · 4 hours ago
Patient Service Representative
San Diego, CA
Contract
Onsite
Mid Level
$25/hr - $25/hr
3+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Patient Service Representative responsible for handling high-volume inbound calls and providing excellent customer service to patients and other stakeholders. The role requires strong communication skills and the ability to manage multiple tasks while ensuring accuracy and professionalism.
Information Technology
Responsibilities
Answer 60–80 inbound calls per day from patients, vendors, insurance companies, and medical facilities
Deliver excellent customer service by properly greeting, listening, assisting, directing, and closing each call
Reschedule patient appointments via phone, SMS, or messages received through the Patient Portal
Screen and route patient calls to appropriate departments while ensuring accurate registration and appointment scheduling in the EMR system
Take clear and accurate messages on behalf of patients using internal communication templates
Respond to patient inquiries by editing, canceling, and rescheduling appointments according to clinic protocols
Maintain effective communication and positive working relationships within the department and with other departments to support patient care
Demonstrate understanding of SY Health programs and services
Meet department productivity and quality assurance standards
Perform other related duties as assigned
Qualification
Required
Patient service
Customer service
Call center experience
Healthcare knowledge
Work Arrangement: 100% onsite
Language Requirement: Vietnamese
Experience: Minimum of 3 years in customer service, call center, or a healthcare-related setting
Communication: English fluency in both spoken and written communication
Phone Skills: Exceptional phone etiquette
Typing: Ability to type at least 35 WPM with 90% accuracy
Training Schedule: Must match trainer's schedule during onboarding (historically 8:00/8:30 AM – 5:00 PM), then transition to a 10:00 AM – 6:00 PM schedule
Interpersonal Skills: Strong interpersonal and communication skills
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
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