TEKsystems · 4 hours ago
Help Desk Analyst
Nashville, TN
Contract
Onsite
Entry Level
$22/hr - $25/hr
1+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Help Desk Analyst to join their dynamic 24/7 technical support environment. The role involves providing first-level support, managing incidents, and ensuring timely resolution of technical issues while delivering exceptional customer service.
Information Technology
Responsibilities
Provide first-level support by responding to inquiries via phone, email, voicemail, and callbacks
Log and manage incidents and service requests using ticketing system, ensuring accurate documentation and appropriate routing
Escalate unresolved issues promptly to meet resolution targets
Alert relevant teams to critical incidents and service disruptions
Maintain and update procedural documentation and knowledge base content
Share updates on incidents, procedural changes, and key learnings with the support team
Participate in team meetings, workshops, and training sessions to stay current with tools and processes
Qualification
Required
Professional experience in an enterprise level environment. (1+ years)
High school diploma and one year of experience working in an Information Technology Customer Support Center setting possessing strong computer skills in Microsoft Office Applications (i.e. Outlook Word, Excel, PowerPoint, etc.)
Valid 'Class D' Driver's license
Preferred
Experience handling forms and data in compliance with established protocols
Familiarity with IT Service Management frameworks (e.g., ITIL, ISO 20000)
Working knowledge of personal computing, networking, and voice communication systems
Quick learner with the ability to adapt to new applications and technologies
Strong communication skills to clearly convey technical issues to both users and technical staff
Excellent analytical, problem-solving, and customer service skills
Proficient in typing and phone-based support
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase