First American Financial Group, Inc. · 1 day ago
Operations Manager
Wenatchee, WA
Full-time
Onsite
Mid, Senior Level
3+ years expFirst American Financial Corporation is a company that prioritizes its people and has a strong commitment to diversity and inclusion. The Operations Manager is responsible for supervising daily operational activities related to title services, managing teams, and ensuring compliance with policies and production goals.
Customer ServiceFinancial ServicesLending
Responsibilities
Supervise the day to day operational activities of Title employees who have responsibility for daily operational tasks in a Title Operations Center
Assist with all personnel management, ensure appropriate wage and work hour laws are followed, and provide input to goal setting for the functional area
Delegate tasks, manage work flow and make recommendations for staffing needs
With management consultation, interview candidates, provide hiring recommendations, write and conduct performance reviews, and provide ongoing feedback and coaching
Manage disciplinary actions
Monitor processes and identify subordinate training needs along with those of the organization
Drive efforts for organizational flexibility through cross-training objectives
Implement processes and metrics to monitor and improve customer service, quality, turnaround time and productivity
Knowledge and management of the interaction with process workflow, FAST, and electronic imaging databases, such as TRD, DATATREE, DATATRACE, etc
Drive problem solving activities and make informed decisions to ensure product is of high quality, low cost, and meets turnaround time service level agreements
May act as liaison with offshore groups through production monitoring and measuring performance against metrics
Ensure offshore production percentage is continuously increased and consistent with capabilities and training
Provide regular status updates and reports to Manager
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
3-5 years of directly related experience
2+ years demonstrated experience in a lead or supervisory role
Familiar with company policies, contract coverage and compliance concerns
Proficient in Microsoft Office applications with emphasis on Microsoft Excel
Solid technical knowledge of operating systems and applications
Ability to interpret contracts
Ability to deliver information in an articulate and assertive manner both orally and written
Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
Emerging leadership skills
Ability to implement and enforce processes to ensure compliance and quality
Ability to establish and maintain effective working relationships at the departmental level
Ability to communicate the function's vision and the department's direction, and set aligned goals for team
Provides others with reliable information and uses good listening and communication skills
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American Financial Group, Inc.
Purchasing a new home or refinancing? We have a solution.
2-10 employees
Funding
Current Stage
Early StageRecent News
Orange County Business Journal
2025-04-18
Company data provided by crunchbase