Cynet Security · 5 hours ago
Onboarding Manager
FL, Tampa, US
Full-time
Hybrid
Senior Level
5+ years expCynet Security is a leader in threat detection and response, and they are seeking a strong Onboarding Manager to lead and execute customer onboarding in the US. This role manages a small onboarding team and is hands-on with deployment, configuration, and training, ensuring that customers reach value quickly.
ComputerCyber SecurityNetwork Security
Responsibilities
Own and manage the end-to-end onboarding journey, from post-signature handoff through onboarding closure
Lead and develop a team of 2–3 onboarding specialists
Guide and oversee technical deployment, configuration, and activation during onboarding
Deliver and support technical onboarding and product training for customers and partners
Ensure onboarding journey compliance, identifying at-risk onboardings and driving mitigation plans
Act as escalation point during onboarding, working with Support and R&D as needed
Collaborate with Sales and PSMs to align expectations, scope, and customer readiness
Educate customers on product usage and best practices to accelerate adoption
Capture onboarding feedback and provide actionable input to Product and R&D
Maintain accurate onboarding status, risks, and milestones in Salesforce
Qualification
Required
5+ years of experience in cybersecurity or enterprise SaaS, with technical focus
Hands-on technical background in deployment, integrations, or post-sales technical roles
2+ years managing customer-facing teams
Strong ability to explain complex technical topics to both technical and non-technical audiences
Proven experience identifying risks and driving mitigation plans in customer journeys
Proficiency with Salesforce and customer engagement tools
Strong project management, analytical, and process-oriented mindset
Excellent collaboration and stakeholder management skills
Fluent in English; Italian, Hebrew or Spanish is a plus
Benefits
Comprehensive health benefits, employee assistance programs, and an annual wellness allowance
Flexible working hours, work-from-home allowances, in-office perks, and dedicated time for learning and self-development
Generous vacation and wellness time off, country-specific holidays, and paid parental leave for all caregivers
Country-specific life insurance and retirement programs
Mobile phone and gym expense reimbursement, plus office lunches
Company
Cynet Security
Cynet’s unified, AI-powered cybersecurity platform brings together a full suite of security capabilities in a single, simple solution, backed by 24/7 SOC support.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$78MKey Investors
Greenfield PartnersBlueRed PartnersNorwest
2021-03-11Series C· $40M
2020-06-29Series B· $18M
2018-06-27Series B· $13M
Leadership Team
Eyal Gruner
Co-Founder & CEO
Jason Magee
Chief Executive Officer
Recent News
Qualcomm Ventures
2026-01-23
2026-01-15
Company data provided by crunchbase