Heymarket · 7 hours ago
Onboarding Specialist
United States
Full-time
Remote
New Grad, Entry LevelHeymarket is a San Francisco-based SaaS company empowering businesses to build stronger customer relationships through intuitive and personalized messaging. They are seeking an entry-level Onboarding Specialist to help new customers successfully launch on their platform, guiding them through implementation and ensuring long-term success.
AppsCRMField SupportMessagingSMSSocial Media
Hiring Manager
Prajakta Kulkarni
Responsibilities
Own the onboarding journey for new customers Support customers through the full implementation process—from initial account setup to go-live—including configuration, user setup, and messaging compliance (e.g., 10DLC)
Lead customer onboarding sessions Run structured onboarding calls and trainings, helping customers understand best practices and confidently use the platform
Support technical integrations Assist with setting up and validating integrations with tools like Salesforce, HubSpot, and Aircall, ensuring data flows correctly and reliably
Be a trusted first point of contact Serve as the primary technical and product contact for new customers during their first weeks, answering questions and resolving issues quickly and clearly
Work cross-functionally Partner with Sales and Customer Success to tailor onboarding plans based on customer goals, use cases, and technical requirements
Track progress and document learnings Keep detailed notes on customer status, risks, and milestones to ensure smooth handoffs and continuous improvement of our onboarding process
Qualification
Required
A recent or upcoming undergraduate graduate (Class of 2024–2025)
Strong analytical and problem-solving skills; you enjoy figuring out how systems work and how to improve them
Comfort learning and working with technical tools (CRMs, integrations, dashboards); prior experience with Salesforce, HubSpot, or similar tools is a plus but not required
Clear, confident communication skills—you can explain concepts simply and professionally to both technical and non-technical audiences
Excellent organization and time management skills; you can juggle multiple projects and follow through on details
A proactive mindset and high ownership—you take initiative, ask great questions, and want responsibility early in your career
A genuine interest in technology, customer experience, and building scalable processes
Preferred
Prior experience with Salesforce, HubSpot, or similar tools
Benefits
Structured onboarding, mentorship, and clear growth path
Opportunity to build foundational skills in SaaS, customer success, and technical implementation
Real ownership and impact at a fast-growing technology company
Company
Heymarket
The professional way to text message and manage customer relationships from anywhere.
Founded in 2016
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$11MKey Investors
Harrison Metal
2021-12-23Series A· $4M
2020-06-18Series A· $4M
2016-06-17Seed· $3M
Company data provided by crunchbase