Epos Now · 3 hours ago
Customer Implementation Consultant
Orlando, Florida, United States
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $45K/yrEpos Now is looking to strengthen their service department to support a growing customer base. The role involves being the first point of contact for prospective customers, handling support calls, onboarding new customers, and resolving queries efficiently.
Cloud ComputingFinanceInformation TechnologySoftware
Responsibilities
Deliver training for new customers as part of their onboarding process
Take inbound customer support calls, answer webchats and tickets
Provide excellent customer service by phone, email, webchat and online user support
Where appropriate, escalate and accurately record customer data
Conduct remote trouble-shooting and training sessions with clients
Develop and maintain an in-depth knowledge on all products and services
Working to call time and upselling targets, using a “soft sales” approach to proactively identify growth opportunities and attend to customer needs
Qualification
Required
Driven and proactive - Can work independently and is determined to succeed (essential)
Organised - Manage diary, phone and update systems with great attention to detail (essential)
Resilient - Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls (essential)
Personable - Able to keep calm and show empathy for customers (essential)
Preferred
Tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input (preferred, not essential)
Benefits
Progression and increased basic salary through performance targets
Earn uncapped commission through an “inbound sales” approach
19 days PTO, plus bank holidays
401k
Medical Including Dental & Vision
Company celebratory events (summer and winter)
Long service and half annual awards
Company
Epos Now
Epos Now is a leading AI-driven point-of-sale and embedded finance platform.
Founded in 2011
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$63.66MKey Investors
Future Fifty
2024-11-29Debt Financing· $63.66M
2017-02-22Non Equity Assistance
Recent News
2025-11-09
2025-09-15
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