Ovation Law Firm · 11 hours ago
Legal Intake Specialist - Personal Injury (LATAM)
United States
Full-time
Remote
Entry Level
$5/hr - $8/hr
1+ years expOvation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services. They are seeking a high-energy, empathetic, and motivated Legal Intake Specialist to serve as the first point of contact for individuals seeking legal help after an injury, guiding them through the early stages of their legal journey.
Law Practice
No H1B
Responsibilities
Respond to incoming inquiries via phone, web forms, and chat in real time, providing rapid, attentive support to individuals seeking legal help after an injury
Conduct concise (5–8 minute), compassionate discovery calls to gather and assess essential case details such as incident information, injuries, liability, and insurance status
Apply proprietary scripts and strict qualification criteria to quickly determine whether a case is a fit for partner legal teams
Use an assumptive, sales-minded approach to perform live warm transfers to our partner legal teams or schedule timely callbacks for qualified leads
Accurately document all caller information, case details, and outcomes in Salesforce, ensuring data accuracy and completeness
Manage follow-ups for pending leads, maintaining an organized pipeline and re-engaging prospects who were not ready to proceed on initial contact
Qualification
Required
Strong English communication skills (C1 level), both verbal and written
Fully bilingual, fluent in both English and Spanish, with the ability to seamlessly support callers in either language
At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment
Exceptional verbal communication skills with the ability to mirror a caller's tone, demonstrate empathy, and build rapport quickly
Sales-minded approach focused on educating callers and guiding them toward taking action on their personal injury matter
Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously
Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace
Must have a laptop or desktop computer with a minimum of 8GB RAM and an Intel Core i5 processor or higher
Must have a stable internet connection with a minimum speed of 25 Mbps
Available to work U.S. business hours, Monday through Friday, 9:00 AM–6:00 PM Mountain Time
Willingness to use time-tracking software
Preferred
Personal injury intake experience
Experience with Salesforce
Bilingual (English/Spanish)
Benefits
Performance based incentives.
100% remote work environment.
6 paid time-off (PTO) days per year.
Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.
Company
Ovation Law Firm
Ovation Law Firm is a consumer-focused law firm dedicated to helping people take on powerful companies and win.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase